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Tag Archives: Smart

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What does a brand mean to a consumer?
What does a consumer mean to a brand?

By Andreas Weber, Head of Value. |  German Version

Many brands boast that they “create worlds of experience for our customers.” The question I ask myself is: do brands still meet the momentum which really determines customer needs, or rather: customer satisfaction? Or does an increasingly enforced brand experience approach not just miss the mark, but create more frustration than enjoyment?

Preliminary remark: learn from the best! Before any initial questions can be answered, looking back will help to bring us forward (‘Back to the Future’ style). Apple is a prime example to learn from. In the mid-90s, the company was at an all-time low, almost to the point of bankruptcy. Despite this, they managed a turnaround. Today, Apple has been the world’s most valuable brand for years. How was this possible? — “Communication first” was a central statement of the legendary Steve Jobs at the ‘Apple confidential meeting’ on September 23, 1997. 

With the “Think Different” Campaign he launched shortly afterwards, he initiated a tremendous upheaval in the industrial industry. 10 years later, they went on to break the sound barrier with the release of the iPhone. Since then, Apple as been making a higher per capita profit than most companies in terms of per capita sales. 

Although Jobs emphasized that products, marketing and distribution are important, he put smart communication above all else and made it a top priority. With his iPhone presentation on January 9, 2007, he achieved an ad-hoc gain of around $1 billion (media coverage, share price growth) before the product was even on the shelves. The trick: Jobs personally demonstrated the new device in great detail, and thus made himself identifiable with his customers and their new experience possibilities. 

The credo: Smart Communication puts the central focus on the customer experience. This has made the pioneer Apple the number one premium brand to date. As an iCEO, Jobs was also a dedicated Chief Communications Officer, which enabled his ideas to become part of the DNA of Apple, its partners and, in particular, its customers. This is a principle to which other companies, such as Berkshire Hathaway by Warren Buffett or Virgin by Richard Branson presumably also owe their success.

 

 

In my opinion, Apple is by far the most capable Smart Communication Company — and that includes maximum loyalty to their customers around the globe. 

 


Personal note: Anyone who buys an Apple product can experience
this — I’ve just bought the new iMac 27” with a Retina 5K Display and a MagicTrackPad. From (online) procurement including leasing to
free-of-charge delivery, the incredibly easy setup (just unpacking the iMac is a beautifully designed experience) up to the iCloud registration following Apple’s welcome email — which offered the very best professional support — the new computer seamlessly became a part of both my personal and professional life. This includes marvelous surprises, numerous technical innovations and quality features at the highest level. In conclusion: benchmark!


 

So let’s ask ourselves:
What distinguishes customer experience from brand experience?

Learning from the best: If you take a closer look, Apple and many other of the world’s most valuable brands follow a similar principle. Google, Facebook, Amazon, Uber and Airbnb – all of which are highly successful companies of recent times – have internalized and practiced the customer experience principle. 

Experts like to claim that their success is due to the superior innovative platform business model. To an extent, in my opinion, this is true: exponential growth is possible with this model, as you are able to address millions, even billions, of customers directly. However, business model innovations, as well as new digital technologies, are ‘only’ a means to an end — and not necessarily a guarantee of success. 

Think different!

 

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Consideration 1

It is crucial to exploit the innovation and technology mechanisms in such a way that dialogues or conversations with customers take place in real time. This enables us to perfect services and create products that are tailored to the customer’s needs. Smart Communication ensures all of this!!

Consideration 2

The brand itself is no longer the center of attention; instead, it rather becomes a common vehicle for companies and customers. Mass Marketing becomes Customized Mass Marketing. The majority of established brand companies put their focus on brand experience in order to impress customers with the strongest possible brand impact. This is a way to impress your customers with the strongest possible brand experience and thus induce them to buy your products. However, the best case scenario in this: you end up covering your costs, but you can barely manage to grow profitably and organically or achieve double-digit margins.

Consideration 3

Reality is inevitable: customers often feel more and more disappointed if they feel that brands have lost personal contact with them.

 


 

Adobe’s study, Reinventing Loyalty: The New Loyalty Experience (Fall 2017) found that 75% of CMOs admit that customer loyalty/customer satisfaction need to be improved, or that they don’t even know what their customers are dealing with. “This clearly demonstrates that CMOs feel that there is huge room for improvement when it comes to implementing new loyalty dimensions.” 

 

In my opinion, these new “loyalty dimensions” are entrenched in “old” values: trust, satisfaction, and relatedness. These values also form the core of Smart Communication. 

In this context: The usual “digital” transformation efforts of many companies miss the point. Instead of focusing on customer experience, many companies focus instead on the optimization of internal processes. 

While these do save the company time and money, they tend to drastically increase time and effort for the customer. Personal, human-to-human consultation opportunities are thus almost impossible. Anyone who’s spent far too much time on hold knows what I’m talking about.

 

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Consideration 4

In my view, in order to avoid customer dissatisfaction and loss of loyalty, it is not necessarily a matter of changing qualifications, but of changing the mandate of those responsible for marketing. 

Why?

  • Brand experience puts the focus on buying. It mainly uses expensive media and creative services from third parties (although Nielsen reports that in Germany, Europe’s premium market in 2017, gross advertising expenditure declined in some cases, despite high growth in mobile advertising). The corresponding strategies and measures are aimed at, almost as if on a hunt, bombarding customers with advertising, anywhere, anytime. So-called bonus programs make the hunt all the more dynamic.
  • But: Customer Experience, on the other hand, relies on customer satisfaction and service, through methods of direct contact and dialogue. Customer Experience follows the principle of ‘Listen & Learn.’ Real-time capturing of customers experiences is used to continuously improve products and services. Communication and transaction are interlinked as closely as possible, preferably seamlessly. The credo: It’s all about interaction and relatedness by smart communication.

Consideration 5

The Brand Experience Principle no longer applies. Customer sensitivities and expectations can best be met with an individually-tailored Smart Communication architecture, which should be designed with a customer experience focus. 

If the Smart Communication strategy, which is so successful for Apple, is structured in a systemic way, adapted to your company, and precisely understood in detail, the essence of Smart Communication, you will be able to respond extremely quickly to individual customer needs. There is no other choice! ‘Communication first’ thus goes hand in hand with ‘Customer benefits first.’

 


 

Instructions 

  1. Think different! Put your current branding and customer experience strategies to the test and discuss your findings with others. 
  2. Rethink and critically assess the values of your company’s current communication approach and processes (i. e. via the ValueCheck questionnaire).
  3. Listen & Learn. Understand and use the insights that my White Paper on Smart Communication offers, including specific instructions for action and organizational models. 
  4. I am always available for further explanations and support.

 


 

About Andreas Weber, Founder and CEO of Value Communication AG
Since more than 25 years Andreas Weber serves on an international level as a business communication analyst, influencer and transformer. His activities are dedicated to the ‘Transformation for the Digital Age’ via presentations, management briefings, coachings, workshops, analysis&reports, strategic advice. — Andreas Weber’s Blog inspires readers from around 130 countries around the globe.

 


 

 


 

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Photos: Heidelberger Druckmaschinen AG. Collage: Andreas Weber.

Graphic Repro On-line News to Friday 13 October 2017

Welcome to this week’s roundup of 28 news items. You’ll also find Laurel Brunner’s Verdigris Blog on ‘LED Fever’, which looks at the steady increase in the switch to LED curing in digital printing. Then we have our second ValueDialog in Online Features, with an Andreas Weber exclusive interview with Heidelberg’s Chief Digital Officer, Dr Ulrich Hermann, at the International Motor Show #IAA2017 in Frankfurt not so long ago. Also in Online Features, Chapter 07, we have FLYERALARM, one of Germany’s largest online printers, with a another new Koenig & Bauer Rapida 145 large-format press, equipped with a new plate changer, enabling complete job changes in just two minutes, and full spectrum of other automation modules.

With both WAN Ifra’s WPE in Berlin, as well as The Print Show in Telford, the Frankfurt Book Fair, and Viscom Italia, you’ll find lots of interest. There are also several post-Labelexpo reports worth reading, as Labelexpo Europe 2017 culminated in its biggest-ever edition with record-breaking exhibitor and visitor figures this year, not to mention the debut of numerous machines and serious updates to label-related technology. You’ll also find a couple of pre-IPEX announcements, led by KAMA on Monday, for this much smaller and different kind of event, and a far cry from the hugely supported, well-attended international show it once became in its heyday at the NEC.

Tuesday saw Heidelberg lead the headlines with its ‘Heidelberg Industry’ premiere in Stuttgart with ‘Electric power for all’ as Heidelberg now offers its high-performance Wallbox for electric cars, debuted at the EVS30 show on Monday in southern Germany; while on Thursday, Heidelberg and the PIA took the lead, as the PIA announces two new White Papers which underscore Heidelberg’s approach with technology and automation to produce industry-leading productivity levels, thereby maximising profits for printers. Both are available to download from the PIA link in the article.

 

 

As usual, we have a good selection of recent sales and installations, kicked-off by HP at GI Solutions from Gareth Ward on Monday, as GI adds another HP T230 web press. This was followed by Muller Martini with a Pantera at Grafica Metelliana; along with Hybrid Software’s first order in Ireland on Monday. Tuesday saw Classic Graphics in North Carolina expand its operation with a new Koenig & Bauer Rapida 164 Hybrid UV press. On Wednesday, Financial Data Management added a five-colour Versafire digital press from Heidelberg UK. Thursday saw a new Koenig & Bauer Commander CL mark the 50th anniversary of Druck-und Pressehaus Naumann in Gelnhausen; while a third Muller Martini ProLiner inserting system was recently installed at Oppermann in Germany; and IFS with a Horizon and a three-side trimmer at Ashford Colour Press in Gos port.

On Friday, both Styria Media Group in Austria, and the Vorländer printing house in Germany, have opted for new Manroland Web e:line newspaper Colorman e:line and Geoman e:line systems; and last but not least, Koenig & Bauer with the latest and third Rapida 145 high-speed large-format sheetfed press at FLYERALARM in Gruessenheim, with a link to the main article in Online Features to accommodate more photographs.

The tailender on Friday gos to FFEI as it celebrates its 70th Anniversary. ‘We are very proud to be celebrating 70 years since the formation of Crosfield and 11 years since our MBO,’ said FFEI managing director Andy Cook, who also recently celebrated 30 years with FFEI. John Crosfield founded the original company in 1947.

That’s it from me until next time,
My best regards

Mike Hilton


 

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e-News comprises:  Headline News – Online Feature Articles – the Verdigris initiative and our drupa Newsroom, all of which can be accessed from the Website Home Page and its Index. We also have News in Review, which provides an overview of the week’s news each weekend. 


Headline News

Almost 30,000 news items have now gone online since we launched our Website in September 2001. News for the past 24 months can still be accessed via the Home Page and its continuation pages

Week beginning Mon 09 October – the published date appears in article footline

Monday
Upgrade for KAMA all-rounder plus IPEX showing

Booming demand for KAMA’s ProFold 74: IPEX will see the universal folder gluer with new systems… 

Kodak releases Substrate Expansion Kit for NexPress
The Substrate Expansion Kit expands the types of paperboard and synthetic substrates NexPress presses can run… 

GI adds extra HP T230 to Kettering line up in the UK
Six months after buying Eclipse Group, GI Solutions Group has installed the inkjet web press that 4DM has needed. By Gareth Ward… 

Big leap ahead with the Muller Martini Pantera
Grafica Metelliana has streamlined its softcover processes and positioned itself for further growth… 

Hybrid Software wins first order in Ireland
The order is significant, with two seats of Packz, as well as Cloudflow workflow, Proofscope and Packzflow… 

Tuesday
Heidelberg ‘Industry’ premiere at EVS30 in Stuttgart

Electric power for all: Heidelberg offers high-performance Wallbox for electric cars at EVS30 from 9 – 11 October… 

Fujifilm’s new Superia solutions for newspapers
Fujifilm uses the WAN-IFRA World Publishing Expo 2017 to unveil new CTP, workflow and cleaning solutions… 

Bobst’s most successful ever Labelexpo Europe to date
Having begun with a whisper, Bobst ended Labelexpo Europe 2017 with a roar, huge visitor numbers and multiple sales… 

Labelexpo Europe records all-time high attendance
Labelexpo Europe 2017 culminated in its biggest-ever edition with record-breaking exhibitor and visitor figures… 

Tremendous opportunity within retail signage market
Classic Graphics in North Carolina expands operation with new Koenig & Bauer Rapida 164 Hybrid UV press… 

Wednesday
Telford stands ready for print invasion (today)
The Print Show has moved to Telford but is expecting to increase its audience beyond those at the NEC last year. By Gareth Ward… 

Koenig & Bauer in new livery at WPE 2017
Fewer new presses – more upgrades and online services… 

Financial Data Management adds five-colour Versafire
Heidelberg offers fifth colour Versafire digital options of high opacity white, varnish, neon yellow and neon pink… 

Mimaki’s new CF22-1225 flatbed cutting plotter
Turnkey solution launched at Viscom Italia makes delivery of short-run signs & displays and samples faster, easier and more profitable, in combination with JFX200-2513 flatbed printer and ArtiosCAD… 

Third Party Retrofits from Manroland Web Systems
Manroland Web Systems has expanded its service portfolio to include competitor presses – with success… 

Thursday
Two PIA White Papers underscore Heidelberg’s approach
Heidelberg technology and automation produces industry-leading productivity levels, maximising profits for printers… 

Successful event for Gallus in growing labelling market
Great deal of customer interest in Gallus label solutions at Labelexpo 2017, with numerous machines sold… 

Koenig & Bauer Commander CL goes live at Naumann
The modern Commander CL marks the 50th anniversary of Druck-und Pressehaus Naumann in Gelnhausen… 

Oppermann replaces two SLS3000 lines with ProLiner
This third Muller Martini ProLiner inserting system will allow 1.25 billion inserts a year to be processed… 

Ricoh and Orséry partner for books on demand
The Ricoh and Orsery solution can be seen on Orsery’s stand at the Frankfurt Book Fair from 11 – 15 October… 

Ashford trims turnaround times with Horizon
IFS-supplied HT-30 three-side trimmer chosen to streamline production for Ashford Colour Press in Gosport… 

Friday    
Muller Martini at the IFRA WPE in Berlin
Exciting look into the mailroom with a pair of VR glasses… 

The success of the Manroland e:line family continues
Styria Media Group and Vorländer have decided for a series of the new Manroland Web Systems newspaper printing class… 

ValueDialog: Transformation hits Print Technology + Innovation
Heidelberg verified at the International Motor Show in Frankfurt, #IAA2017 what Dr. Ulrich Hermann pointed out in this ValueDialog interview:…

Every second counts at FLYERALARM
Rapida 145: Complete job changes in just two minutes… 

FFEI celebrates its 70th Anniversary!
‘We are very proud to be celebrating 70 years since the formation of Crosfield and 11 years since our MBO,’ says MD Andy Cook… 

Ricoh’s successful Interact Europe to be held annually
Ricoh’s first ever ‘Interact Europe’ held at Ricoh’s European Customer Experience Centre in Telford, UK…

The Inkjet Conference (TheIJC) to go to America
TheIJC announces the inaugural US edition destined to take place on 12 – 13 April 2018 in Chicago… 

The lead article from a week last Friday…

Exhibitors show commitment to FESPA Eurasia 2017

FESPA Eurasia 2017 will take place at CNR Expo, Istanbul, from 7 – 10 December and continues to demonstrate its importance… 

GraphicRepro.Net e-News  (ISSN 1814-2923) is sponsored and made possible by:

Heidelberger Druckmaschinen AG  (Heidelberg), The world’s largest printing press manufacturer for the industry worldwide. Visit the Heidelberg Website for more information.



drupa 2020 
(drupa), the international flagship fair of the printing and media industry. Visit the drupa 2020 Website.You can also visit blog.drupa.comfor the latest industry news and developments.

Online Feature articles 2017
Only 49 articles last year – but you will find another eleven Expert Articles and ten drupa ante portas Blogs from Andreas Weber in our drupa Newsroom. There were over 70 in 2015, and over 90 in 2013 and in 2014 which can still be accessed via the Index on the Home Page.

VaueDialogue 2017

ValueDialog: Transformation hits Print Technology + Innovation
Heidelberg verified at the International Motor Show in Frankfurt, #IAA2017 what Dr. Ulrich Hermann pointed out in the ValueDialog:…

Online Features Sep/Oct Chapter 07

Every second counts at FLYERALARM
Rapida 145: Complete job changes in just two minutes…

Previous…   
   Koenig & Bauer: Successful anniversary week on 200th birthday
Former German Federal President Horst Köhler and three key industry CEOs as speakers at the Open Day, when 650 guests from all over the world attended the official ceremony…

200 years Koenig & Bauer: The future needs an origin
With clear strategy and new market appearance Koening & Bauer enters into its third Century, as it looks back to the future, with confidence…

Verdigris – Environmental Initiative

Laurel Brunner’s weekly Verdigris Blogs 2017

LED Fever
The weekly Verdigris blog by Laurel Brunner – Mon 09 Sep

Previous…      Sustainability reporting on the rise
The weekly Verdigris blog by Laurel Brunner – Mon 02 Oct

Drupa Newsroom
Our Drupa Newsroom with news from Messe Düsseldorf in 2017 and for Drupa 2016 can be found in the Index. It is divided into Chapters for your convenience… just scroll down to view each Chapter

News from Messe Düsseldorf 2017

Previous…   
  Intelligent Printing in Focus
All in Print China to be staged at the new International Expo Center in Shanghai from 24 to 28 October 2018…

The various Chapters in the drupa Newsroom are highlighted below. When you enter, just scroll down to see and access the complete collection::

drupa daily; drupa Exhibitors’ show + post-show News; drupa pre-show Exhibitor news; post-drupa from Messe Düsseldorf; drupa ante portas Blogs from Andreas Weber; drupa Expert Articles – and more

The Graphic Repro On-line is supported and sponsored by: 
Drupa 2020,  
 Heidelberger Druckmaschinen AG,  Kemtek Imaging Systems

If you would like to send news for consideration for the Graphic Repro On-line Website (ISSN 1814-2915) or to submit comments, please e-mail Mike Hilton at: graphicrepro.za@gmail.com.

Our Website urls are:

http://www.graphicrepro.co.za
http://www.graphicrepro.net

GraphicRepro.Net e-News (ISSN 1814-2923)  provides weekly updates from the Graphic Repro On-line Website and is  compiled and published by Mike Hilton, graphicrepro.netPO Box 10 Peterburgskoe Shosse 13/1, 196605 Pushkin 5, St. Petersburg, Russia.  e-mail graphicrepro.za@gmail.com

 


 

Value Publishing Mike Hilton LabelExpo 2017.001

Graphic Repro On-line News to Friday 29 September 2017

Welcome to this week’s roundup of 33 news items, obviously boosted by Labelexpo Europe in Brussels. You’ll also find Laurel Brunner’s Verdigris Blog which this week explains why UL Greenguard Certification is Important. Please don’t miss it. You’ll find it in our Verdigris environmental section, along with another 34 Bogs from this year alone.

Labelexpo News has obviously dominated this week, as the largest specialist event to date opened its doors from Monday to Thursday in Brussels. New kit abounds and sales successes have made the headlines every single day, including a number of world-firsts and country-firsts, so I shall leave you to work your way through the announcements, as Bobst and also Bobst with Mouvent, BST Eltromat, Gallus, Screen, and Screen with Prati, Xeikon, Domino, EFI, Esko, Fujifilm, Toray, UPM, X-Rite and Xeikon all made the headlines – some of them on multiple occasions.

There are also a couple of noteworthy non-Labelexpo sales from Heidelberg UK to Spectrum in Wales on Thursday for a Speedmaster CX 75; and Xerox with Bytes in South Africa to Lightning Printers in Port Shepstone on Friday with a new Versant 80.

Canon South Africa took the lead on Friday, following its successful showing at FESPA Africa, coupled with an award for its stand at the event.

This week’s tailender goes to Epson, as it announced its new flagship dye-sublimation inkjet textile printer – among the headlines on Tuesday.

That’s it from me until next time,

My best regards

Mike Hilton

 


 

Value Publishing IAA 2017.001

Heidelberg created an impressive show case as an industry partner of Daimler/Smart at #IAA2017, the International Motor Show in Francfort, Germany. Read our ValueCheck!

 


 

e-News comprises:  Headline News – Online Feature Articles – the Verdigris initiative and our drupa Newsroom, all of which can be accessed from the Website Home Page and its Index. We also have News in Review, which provides an overview of the week’s news each weekend.

Almost 30,000 news items have now gone online since we launched our Website in September 2001. News for the past 24 months can still be accessed via the Home Page and its continuation pages.

 

Headline News

Week beginning Mon 25 September – the published date appears in article footline

Monday
New Gallus Labelmaster Advanced debuts in Brussels
Gallus unveils the Labelmaster Advanced line with multiweb feature at Labelexpo Europe 2017 which opened today…

Screen announces collaboration with Prati at Labelexpo
Screen and Prati to develop interface for Truepress Jet and Prati Digifast One modular digital converting line…

Domino’s new 7-colour ink set for N-Series press
Domino launches new 7-colour ink set for the N-Series Digital Label Press at Labelexpo Europe 2017…

Fujifilm’s latest flexo inks debut at Labelexpo today
Fujifilm’s new ink, Flexo JDR, offers flexo printers greater quality, faster curing and improved ease of use…

Toray has strong showing at Labelexpo Europe
Expanded line of waterless printing plates, new total solutions are Toray highlights at this week’s show…

X-Rite Colour Management supports G7 and PSO metric
At Labelexpo, X-Rite showcases new versions of eXact and ColorCert Suite with one-click guides to help operators determine if they G7 or PSO guideline compliant…

Tuesday
Xeikon introduces four new digital label presses
Dry toner Cheetah Series and UV inkjet Panther Series make Xeikon’s digital label printing portfolio the broadest in the industry…

Esko showcases end-to-end simplified label workflow
Faster lead times help label converters to respond to brand owners demand for higher market responsiveness…

EFI shows latest Workflow and Jetrion in Brussels
EFI shows ERP workflow innovations and Jetrion label inkjet production at Labelexpo Europe taking place in Brussels this week…

Mouvent and Bobst’ joint venture at Labelexpo
Labelexpo 2017 sees trade show debut for Mouvent – a new company focused on pioneering digital print technology…

UPM Specialty Papers strengthens presence in digital media
UPM Specialty Papers has strengthened its digital presence by launching http://www.upmspecialtypapers.com today…

Epson’s new flagship dye-sublimation textile printer
SureColor SC-F9300 further enhances productivity, image quality and reliability for high-volume textile printing…

Wednesday
JH Labels adds world’s first Truepress Jet L350UV+
World’s first Screen Truepress Jet L350UV+ goes to James Hamilton Group’s JH Label Solutions in Northern Ireland…

Esko takes Packaging Simplified to a new level
Turnkey workflow solutions for fast start-up, increased automation and enhanced collaboration…

Automation has never been easier to implement
Esko leverages best practice for out-of-the-box label workflow automation with its QuickStart solutions…

Xeikon’s new Xeikon CX500 debuts at Labelexpo
Xeikon launches new Industry 4.0-ready Xeikon CX500 Cheetah digital label press at Labelexpo Europe…

New Xeikon PX2000 UV inkjet digital label press
Panther Series introduced, expanding Xeikon’s offering and application reach for the self-adhesive label market…

Why Mouvent can be labelled a game-changer
New joint venture from Bobst and Radex reveals groundbreaking digital label print technology at Labelexpo…

BST Eltromat International at Labelexpo Europe
Preparation of quality assurance tasks in prepress: COE and BST Eltromat have extended their cooperation…

Thursday
Labelexpo 2017 highlights the uniqueness of Bobst
As a solution partner to the label and packaging industry…

Belgian Val-Dieu beers go down a treat at Labelexpo
Unique removable self-adhesive labels digitally produced by Label’Or on Xeikon presses for Abbey Brewery Val-Dieu…

Domino shows disruptive shrink sleeve capability
Domino N610i: the first hybrid inkjet press with new UV-curable ink set to print onto shrink sleeves?…

Screen’s new LM Truepress Jet for Springfield expansion
Springfield Solutions, UK, purchases the world’s first Screen Truepress Jet L350UV+LM at Labelexpo Europe 2017…

Spectrum to be first in Wales with Speedmaster CX 75
Latest Heidelberg’s flexible B2 press bound for Cardiff…

Domino N610i inkjet label press for Germark Barcelona
Germark in Spain invests in Domino’s ink jet technology to provide a better service to their clients…

Friday   
Canon SA captivates at FESPA Africa 2017
Canon was the star of the show at the African region’s largest dedicated print and signage exhibition…

Lightning Printers speeds up production with Xerox
The Port Shepstone-based South African company has advanced its digital printing capabilities with a Xerox Versant 80…

Insignis first to add Gallus Labelfire 340 in Austria
Insignis Etiketten in Vienna goes inkjet digital printing as it strives to become a leader in Industry 4.0…

Pilot is first Italian company to choose Gallus Labelfire
Installation will take place shortly after Labelexpo Europe, where the system was on display at Brussels Expo…

Adhesivos Romero Garcia chooses Domino for labels
Adhesivos Romero Garcia ‘seals the deal’ at Labelexpo 2017 for Domino N610i inkjet label press…

Second Screen Truepress Jet L350UV+ heads to Spain
Docuworld, Spain introduces digital label printing with world’s second Screen Truepress Jet L350UV+…

Third Truepress Jet L350UV+ press heads to Italy
Impronta Digitale acquires world’s third Screen Truepress Jet L350UV+ to boost production capacity…

Femalabel doubles capacity with two Xeikon CX3s
High quality, stability and Xeikon X-800 front end are main drivers for Belgian company to choose Xeikon, again…

The lead articles from a week last Friday…

Bobst flexo presses to be demonstrated at Labelexpo
Bobst M1 and M5X inline flexo presses: two best-selling presses now offering even more to be shown in Brussels…

Hybrid Software’s Labelexpo 2017 line-up
Hybrid Software to take innovation to the next level at Labelexpo Europe 2017 in Brussels next week…

GraphicRepro.Net e-News  (ISSN 1814-2923) is sponsored and made possible by:

Heidelberger Druckmaschinen AG  (Heidelberg), The world’s largest printing press manufacturer for the industry worldwide. Visit the Heidelberg Website for more information.
Bildschirmfoto 2017-06-06 um 09.43.31

Bildschirmfoto 2017-06-06 um 09.43.15

drupa 2020 (drupa), the international flagship fair of the printing and media industry. Visit the drupa 2020 Website.You can also visit blog.drupa.comfor the latest industry news and developments.

drupa Banner 02

Online Feature articles 2017
Only 49 articles last year – but you will find another eleven Expert Articles and ten drupa ante portas Blogs from Andreas Weber in our drupa Newsroom. There were over 70 last year, and over 90 in 2013 and in 2014 which can still be accessed via the Index on the Home Page.

Online Features Jul/Aug Chapter 06

Previous…    Textile design students explore the power of Epson digital print
BA and MA students from Birmingham City University’s School of Fashion and Textiles displayed by Epson at FESPA in Germany…

Verdigris – Environmental Initiative

Laurel Brunner’s weekly Verdigris Blogs 2017

UL Greenguard Certification is Important
The weekly Verdigris blog by Laurel Brunner – Mon 25 Sep

Previous…     Print kiosks coming into their own
The weekly Verdigris blog by Laurel Brunner – Mon 18 Sep

Drupa Newsroom

Our Drupa Newsroom with news from Messe Düsseldorf in 2017 and for Drupa 2016 can be found in the Index. It is divided into Chapters for your convenience… just scroll down to view each Chapter

News from Messe Düsseldorf 2017

Previous…     Intelligent Printing in Focus
All in Print China to be staged at the new International Expo Center in Shanghai from 24 to 28 October 2018…

The various Chapters in the drupa Newsroom are highlighted below. When you enter, just scroll down to see and access the complete collection::

drupa daily; drupa Exhibitors’ show + post-show News; drupa pre-show Exhibitor news; post-drupa from Messe Düsseldorf; drupa ante portas Blogs from Andreas Weber; drupa Expert Articles – and more

The Graphic Repro On-line is supported and sponsored by:
Drupa 2020,   Heidelberger Druckmaschinen AG, and Kemtek Imaging Systems
If you would like to send news for consideration for the Graphic Repro On-line Website (ISSN 1814-2915) or to submit comments, please e-mail Mike Hilton at: graphicrepro.za@gmail.com.

Our Website urls are:

http://www.graphicrepro.co.za
http://www.graphicrepro.net

GraphicRepro.Net e-News (ISSN 1814-2923)  provides weekly updates from the Graphic Repro On-line Website and is  compiled and published by Mike Hilton, graphicrepro.net, PO Box 10 Peterburgskoe Shosse 13/1, 196605 Pushkin 5, St. Petersburg, Russia.  e-mail graphicrepro.za@gmail.com

 


 

 

Value Publishing IAA 2017.001

The Daimler Group in partnership with Heidelberg breaking new ground with a pioneering 4D Printing project for smart. Photos: Daimler AG; Andreas Weber.

 

 

By Andreas Weber, Head of Value | (German Version)

  • #IAA2017 as a serious playing field for innovative Print 4.0 applications with a combination of tablet app, augmented reality, and 4D printing.
  • The Daimler Group breaking new ground with a pioneering project for smart.
  • Heidelberg positioned as an important technology partner for the automotive industry.
  • Car buyers set to be able to custom design certain elements of their car in the future.
  • CONCLUSION: First we had ‘car2go’, now we have ‘print2go’, in other words: a new dimension is being added to print, both functionally and structurally.

It was immediately clear to anyone entering the convention hall decorated by Daimler AG at the IAA 2017 international motor show in Frankfurt am Main: the digital revolution has now also fully gripped the traditional brands in car manufacturing. Huge screens showed in real time the abundance of tweets and video messages pouring in every second. The hot topic ‘Mobility of the future’ kicked off with Daimler’s ‘car2go’ – an extensive car-sharing service based around vehicles provided by Daimler (preferably the smart fortwo model series).

 

 

 

 

 

And the future is already taking place on Level 1 in the FabLab, where the ‘Volocopter’ prototype is showcasing new forms of mobility, which will unfold in the air. ‘Future Mobility’ is explained as follows: “Our digital transformation is in full swing”, confides Daimler. “On the brink of a new age in mobility, we are going beyond our previous understanding of mobility in our experiments and ideas, and are looking for new forms of manufacturing and methods of cooperation.” The objective is to explore the start-up spirit that Daimler has been driving since the invention of the automobile in 1886.

Also presented were 3D printers, which are used in manufacturing. And a real world premiere under the heading “unleash the colour”: with a combination of a configurator app for tablets, augmented reality using 3D glasses, and 4D printing with Heidelberg Omnifire (for printing all kinds of three-dimensional objects), for the first time the car buyer is offered the opportunity to design and individualize certain trim components in the smart themselves and have them printed in real time. It should then be possible to install the parts in the already individually configurable vehicle. First we had ‘car2go’, now we have ‘print2go’, in other words: a new dimension is being added to print, both functionally and structurally. 

‘print2go’ is opening up a new dimension for print

“It is unique and pioneering that we as a print technology company are able to enter into a future-oriented partnership with a car-making giant like Daimler in order to ultimately reinforce differentiating factors and above all customer orientation/loyalty,” says Montserrat Peidro-Insa, who as Senior Vice President Digital at Heidelberger Druckmaschinen AG is driving the digital transformation of the global print industry. The 4D printing technology perfected by Heidelberg more than three years ago offers the perfect basis for this.

 

 

 

 

 

Dr. Thomas Sommer-Dittrich, who is responsible for development work for the pioneer project at Daimler, for his part emphasized the strategic important of the research project, which was intentionally presented in an early stage at IAA 2017. This is because the application is based on a process that is digitized from beginning to end, but is to be put to the acid test in dialog with visitors to the motor show and experts in terms of its readiness for the market. The motto for the specific presentation is “unleash the colour — custom trims using an innovative printing process”, and it focuses on the benefit for the customer.

 



 

Daimler made the following announcement: “smart fans are creative and love variety. Even now there are barely two smarts that look exactly alike. With unleash the colour, smart offers a look at further ways of individualizing a smart. For example, at IAA 2017 smart demonstrates how digitization and new printing technologies enable individual small series or individual parts to be quickly and easily realized for the interior.”

 



 

The entire process is digitized – from the first design draft to the finished individual trim part, as the Daimler developer Martina Gayduschek competently and clearly demonstrated at IAA 2017. This is how it works: First, customers can design selected trim components for the interior (ventilation nozzles, instrument bezels, and multi-media interface trim) with their own motifs in a configurator app on the tablet. The overall design can be immediately viewed on the tablet and using 3D glasses in virtual reality (VR) to see how the design they have chosen themselves will fit into the car ambiance. Then the design is optimized for printing and printed in color as well as with tactile effects on the surfaces of the real components. The car buyer can then choose between two levels of individualization:

  • choose provides ideas for quick individualization with various design suggestions which can be viewed realistically on a tablet and with VR glasses in the virtual vehicle.
  • create takes personalization a step further: visitors can photograph a motif of their choice with the camera of the tablet. The configurator transfers the motif virtually to the trim components and visualizes it in real time as virtual reality. This enables the visitor to experience the trim components personalized with their motif in the car with the help of a tablet and VR glasses.

The Omnifire 250 digital printing system from Heidelberg was positioned right next to the smart stand in the Mercedes FabLab at the motor show, so that the visitors could see the trim components being printed live and find out about the innovative printing process and the technology behind it. The result was presented to the public in a deliberate way at the smart stand in hall 2, with visitors able to try out the application in a smart using 3D glasses, watch a video on it, and touch prototypes.

All in all, a very concrete experiment that was very well received by the public and thus weathered the acid test. How long more it will take until this is used in practice will be decided by the responsible business divisions at smart after IAA 2017. However, the first test markets for small pilot series have already been defined. What we now need is ‘mobility’ of thought and action in order to integrate technological innovations into the complex processes involved in car manufacturing and marketing.

 


 

“The possibilities of 4D printing are phenomenal.”

 

 

 

 

Statement by Peter Wilhelm Borbet at #IAA2017 (in german).

 

There were also ‘print2go’ applications using Heidelberg-Omnifire technology in other areas. Visitors to wheel specialist Borbet’s stand were able to compare the results with those of conventional pad printing and laser printing. “The Heidelberg technology offers clear advantages when it comes to color reproduction, imaging quality, and productivity,” says owner Peter Wilhelm Borbet. He feels that the future in his specialized and quality-focused business also very clearly lies in fulfilling individual customer wishes. That is why he started exploring the possibilities early on and investigating how mass customization could be integrated into the mass production of wheels with ‘print2go’.

A press release from Borbet for IAA 2017 dated 15 September 2017 stated the following: ”Pad printing, laser technology, and Omnifire 1000 digital printing are ExaPeel processes that leave nothing to be desired in the area of personalization. They enable motifs to be transferred to alloy wheels in order to produce a very personal unique piece. Pad printing and laser technology are ready for series production, Omnifire 1000 digital printing is currently in the test phase in our company. All three processes are durable and colorfast. But the Heidelberg digital printing system in particular really shines when it comes to color variation, because it can handle even complex color gradients with ease. Pad printing offers impressively fast implementation and the laser process can also be used for true-to-template visualization of lettering, embellishments, logos, and the most delicate patterns.” Conclusion: Borbet continues to evolve towards digital printing systems in order to stay one step ahead of its customers’ wishes by providing two things – quality and individualization. 

 


 

 

 

 

Statement by Thomas Wittmann, Ritz Lackiertechnik at #IAA2017 (in german)

 

IAA 2017 also provided an opportunity to meet innovative service providers that have already been working on the individualization of components in the automotive sector for some time now. Thomas Wittmann, Sales Manager at Ritzi Lackiertechnik, was on site and explained how the company has already been printing certain plastic parts for vehicles in large quantities for over two years, both for car manufacturers and for individual car buyers. He talked about a customer who wanted to have his panoramic photo of New York from the Empire State Building on the trims in the interior of his vehicle. This was no problem with digital printing. Tests are currently underway for a major manufacturer on how to use the Omnifire technology to manufacture the bezels for speedometers for special series of a cult vehicle in a sophisticated way. “For us, getting to grips with digital printing and specifically 4D printing from Heidelberg is strategically extremely important because we want to develop new application possibilities that will move our ranges of services along,” said Wittmann.

Conclusion: As well as quality, high productivity, maximum flexibility, and cost-effectiveness are crucial for Wittmann. Unlike with classic painting technology, motifs can be switched in inkjet digital printing without having to change the tools. And all in real time.

 


 

My summary: The times are changing!

IAA 2017 marked a completely new dimension for the medium of printing. We know from the past how digital printing can be used to produce advertising materials for the exhibitors at the motor show. This was therefore a linear transformation of the existing process. With “unleash the colour” by Daimler, we can now see how an exponential transformation can take place. Heidelberg is presenting itself here as a fresh company whose technologies can be integrated into any digitized manufacturing process. Real print innovations in the form of ‘print2go’ (a term that I would like to coin at this point!) are becoming immediate and the direct contact produces added value for the car fan and buyer, integrated into state-of-the-art digital scenarios via a tablet and augmented reality in combination with 4D printing.

The end customer/buyer takes the lead in designing their vehicle and initiates the printing process immediately. More was achieved with this for print than at the same time in Chicago at the leading US trade fair Print17, where, as usual in the industry, the exhibitors’ focus was on explaining and showing (so-called) innovative technologies that have been used for centuries to reproduce content. IAA 2017 now marks the milestone for the transformation of printing and transformation using printing. And ‘incidentally‘, the thesis expressed by Marc Pritchard, CMO of the biggest advertiser in the world, Procter & Gamble, at the concurrently running DEMXCO in Cologne, was brought to life at the highest level: “We are in the process of completing the first stage of the digital media transformation. The next disruption – digital 1-to-1-communication – is around the corner.” — Oops, print is demonstrably one step ahead here. ‘print2go’ has already rounded the corner. And done so in the premium segment ‘Automotive’. The question is: Will even more be possible here in the future?

 


 

Short & sweet: Check out my impressions via ValuePublishing Storify.

 

ValuePublishing Storify zur IAA 2017.png

 


Live-Video “Omnifire at the International Motor Show IAA2017”

 


Heidelberg’s great Omnifire video on Youtube

 

 

 


Read as well: Heidelberg’s IAA 2017 press release
(18. September 2017)

 

 

 

 

 


 

drupa2016 ValuePublshing Review Social Media Heroes.001

Great work. Great tweets. Great results. And a lot of fun beyond technology by LOVRA’s amazing chill-out sessions. Last but not least: Many THANKS to the Xerox Social Media team members Stefan, Bill, Jenna.

#drupa2016 Review: Print wins! If…

Dear friends of drupa!

Please read and share our unique series of #drupa2016 reports. We are proud to enable a real multimedia and multichannel experience. And we are happy to interact with a huge global audience covering 120+ countries.

Kick-off: splendid #drupa2016

Our ValuePUBLISHING TRILOGY — a quite critical, selective analysis looking back at the splendid #drupa2016 (in german language)

Topics Outline Overview:
• Part 1 – Proof of concept: Does the printing community communicates properly?
• Part 2 – Crucial: Reduce to the max — don’t get lost in details!
• Part 3 – The crux of the matter: #unleashprint 

 


Back to the future: Some fun

#drupa2050 — TX to Benny: Touch the future again and again…
#drupa2050 — Danke, Benny! Touch the future again and again…


Enjoy ValuePUBLISHING’s #Storify stories the most valuable way to catch up all major topics of #drupa2016 in a smart multimedia format. Convenient to navigate, wonderful to explore and easy to share. Our guideline: Less is more — so reduce to the max!

 

Note: We are proud of the fact that around the globe hundreds of thousands of unique viewers follow us already and interact with our content — shared via Twitter (@ValueCommAG plus @zeitenwende007), Facebook, LinkedIn, XING and Google+. — More than 70 % of our viewers are leading innovators dedicated to all kind of graphic communications applications. 

 

 

The secret of #drupa2016 in 20 sec. — Summary by Andreas Weber, Head of Value.

 

 

GENERAL OVERVIEW

drupa2016 REVIEW — ValuePublishing Storify:
All about the role of print in the communications mix

drupa2016 — ValuePublishing Storify:
Pre-drupa media conference March 2016

 

 

 

IN MEDIAS RES

drupa2016 — ValuePublishing Storify:
Ready for #unleashprint? YES WE CAN(on)

drupa2016 — ValuePublishing Storify:
Heideldruck back to profitable growth

drupa2016 — ValuePublishing Storify:
Heideldruck Press Conference Feb 2016

drupa2016 — ValuePublishing Storify:
PitneyBowes reinvented mail (live at drupa may/June 2016)

drupa2016 – ValuePublishing Storify:
Objectif Lune put business communications to the next level

drupa2016 — ValuePublishing Storify:
Automated Digital Cutting made by Zünd Systemtechnik

 

Das Geheimnis der #drupa2016 in 23 Sekunden — Von Andreas Weber, Head of Value.

 


In addition for extended reading check out our focused trend reports via ValueBlog posts by Andreas Weber

Note: Almost all Blog posts are available in english and german.

 

ValuePublishing Storify Review 18062016.001


As well you can find a whole series of ValueDialog stories:

ValueDialog — Christian Kopocz: “Multichannel ensures relevance!”

To get access to more ValueDialog stories use our Blog search tool.

 

Value Publishing About @drupa2016.001

 

Jörg Blumtritt

© 2015 by Jörg Blumtritt.

Jörg Blumtritt, aka @jbenno, Data Scientist und CEO von Datarella, München, ist einer der hoch gebildeten und stets Innovations-begeisterten Experten, die sich mit Big Data, Media und Kommunikation in allen Facetten beschäftigen. Herausragend ist sein Slow Media Manifest, das er mit Kollegen verfasst und kultiviert hat.  — Interview: Andreas Weber

Wie ist ihre Sicht/Definition von Multichannel? Worin liegen die Stärken/Herausforderungen?

Jörg Blumtritt: Multichannel Kommunikation bedeutet, für seine Kunden und Ansprechpartner in unterschiedlichen Medienkanälen Information und Services im passenden Format anzubieten. Das bedeutet, sich ganz auf die Situation der Nutzer einzulassen, und sich daran anzupassen, statt dem eigenen Branding oder der CI Vorrang zu geben. Der Schritt von Web-Auftritten bzw. Web-Angeboten auf Mobile ist für viele Unternehmen schon eine große Herausforderung. Während die Situation der Nutzer im “klassischen Online” einigermaßen klar war (“Sitzt vor dem Rechner”), ist die mögliche Nutzung von Smartphones und Tabletts weit vielseitiger.

Die Bandbreite geht vom entspannten Lesen auf dem Tablett auf dem Sofa zuhause, bis zum schnellen Suchen relevanter Informationen in Eile auf der Straße. Entsprechend ist es wichtig, sich sehr gut zu überlegen, in welcher Situation Menschen, die man erreichen möchte, unterschiedliche Inhalte oder Services anfordern bzw. nutzen. Der situationsbedingte Kontext wird noch wichtiger bei Smartwatches – hier ist zum einen der Bildschirm wesentlich kleiner, zum anderen haben die Nutzer nochmals erheblich geringere Bereitschaft, sich von im Augenblick für sie nicht relevanten Informationen ablenken zu lassen — was stört fliegt raus.

Passt Multichannel in Ihr Slow-Media-Gefüge? Und warum?

Jörg Blumtritt: Wenn Kommunikation sich auf die Situation der Menschen einlässt, den Kontext sinnvoll einbezieht, ist es leichter, sie aufzunehmen und zu nutzen, als wenn man mühselig ein Format verdauen muss, das gerade eigentlich nicht passt. Slow Media bedeutet bewusste Kommunikation, die nicht bevormundet, sondern respektiert. Gute Multichannel-Kommunikation respektiert die Umstände, in denen sich die Empfänger gerade befinden, indem sie berücksichtigt, wo diese augenblicklich erreicht werden.

Wer/welche Firma ist bei Multichannel Ihr Top-Favorit?

Jörg Blumtritt: Es gibt eine Reihe von Unternehmen, die unterschiedliche Kanäle gut bedienen. Von den Medienangeboten finde ich international die New York Times sehr interessant. Die NYT hat nicht nur ein sehr gutes Web-Angebot mit Blogs und ganz anderen Inhalten, als in der gedruckten Ausgabe, sie ist auch die erste Zeitung, die eine kontextabhängige App für die Apple Watch vorstellt. In Deutschland finde ich seit jeher Die Welt und Welt Online interessant, die (wenn ich mich recht erinnere) mit eine der allerersten Zeitungen weltweit war, Twitter wirklich sinnvoll für sich genutzt hat (und dies bis heute tut).

Was mir auch gefällt, ist das Multichannel-Angebot der Münchner Verkehrsgesellschaft MVG, deren App mich sinnvoll in meiner Mobilität unterstützt. Gleichzeitig betreibt die MVG ihre Servicecenter an größeren Bahnhöfen und sogar ein eigenes Verkehrsmuseum — das heißt die ganze Bandbreite an Kommunikationsmitteln wird sinnvoll eingesetzt.

Danke für das Interview!

Wir empfehlen allen Interessierten, an der europäischen Multichannel Konferenzen #XUG15Eu am 26. Mai 2015 in Berlin teilzunehmen.

ValueCom Key Visual Valuetrendradar.004

@ 2015 by Value Communication AG, Mainz/Germany

 

Good Question:
What is the Real Value of Communication? And how to experience it?

This good question is easy to answer:
The Real Value of Communication is creating Value via Communication!

  • But what does it mean?
    Talk to each other!
    Listen to each other.
    Understand each other.
    Like each other.
    Even if you don’t, respect each other.

The dilemma:

  • Most of us fail.
    Most of us are not able to listen.
    Most of us are not able and willing to understand!
    We don’t care.
    We just talk. We just act. We just want to… (something, which seams to be good for us.)

My advice to access the value of communication:

If you want to create Value, just stop your stupid talk and behaviour. Just listen and learn. Learn how to learn.
Respect the Value of Communication. Respect other Human Beings, the Nature, the Animals. Everything which is different, but valuable.

It’s that easy.

Think about it:

  • Learn how to like yourself. (Don’t be selfish.)
    Learn to listen.
    Learn (in the right way) how to use media and technologies.
    Learn to understand the Value of Art, Culture and Communication.
    Learn and practice — And re-learn every day, every minute, every second.

Become a very smart communicator to create the Value of Communication by valuable communication.

It’s that easy!

How to get in touch?

Follow us on Twitter — @ValueCommAG
Join us on Facebook!
Subscribe for free and read our blog!

 

ValueLearnings!

  • Smart Communication enables relatedness
  • Smart Communication is seamless and integrated
  • Social Media is not the end, but the start of Smart Communication

 

By Şükran Ceren Salalı, Value Art&Communication Fellow

Almost seven years before now, in 2007, CEO and the brain of Value Communication AG, Andreas Weber, wrote a “smart communication white paper” in order to create a thought-provoking guideline that is named Smart Communication: Reaching Engaging Communication Beyond Ourselves. In fact, since that time, he shared his POV with more than 50k executives around the globe. My take: The white paper not only shows how foreseeing analyst and the expert of communication Andreas Weber is, but also draws readers attention to various important facts about the effectiveness of communication in the Social Media Era.

In the text, in order to show the effectiveness of communication the term smart communication is used. Applications that belong to smart communication are characterized as completely seamless and integrated.

What is still very relevant for today in the age of digital transformation, the growing gap between technology-weak corporations and technology-smart consumers, has already been mentioned by Andreas Weber seven years ago in a time when via Facebook, Twitter & others the communication world changed in an irreversible way. The important thing is, this growing gap causes services to fail and then immediately the dissatisfaction of the customer occurs. On that moment, smart communication techniques should step in so as to abolish the dissatisfaction and to strategize the whole business process.

 

ValueCheck! inflight_smartComm_HybrdSelfv2edit DOPPEL Pubs Logo2006-2014 Kopie.031

 

The secrets of smart communication

The components of communication should take into consideration first in order to understand the real meaning of smart communication. These components are communicators (senders&receivers of messages), message (the content), medium (the particular means of conveying the message), channel (connector of communicators and accommodates to the medium), code (a system of meaning shared by a group), noise (any interference distorting or degrading the meaning of the message), and context (where all communication takes place). Those components built a symbiosis to create the real value of communication.

If you re-think what has changed through Social Media, you will see that beside existence and growth relatedness is a key issue. So its not about connectivity anymore, which is already given. Its about building relations as the foundation of the real value of communication.

Dialogue as the core of a relationship is very crucial to orientate the relatedness. A smart dialogue increases brand image, loyalty and sales. Also, a smart dialogue constitutes a smart relationship that reunites produces and customer which are also named as sender and receiver. In the past, before web 2.0 and Social Media, brand dialogue was a monologue with advertising rather than a smart dialogue. It used to be slow and tedious.

 

 

Our Take:

What smart communication provides us is a win-win effect for both the consumer and the brand. So, if when it comes to defining smart, smart is fun and easy, useful, understandable, personal, simple… Smart is communication… or let´s call it in the way Andreas Weber defines it: Smart communication is a breath of fresh air!

 

 

ValueTip:
Learn more about our Value Art&Com Project by Şükran Ceren Salalı

 

 

ValueCheck! inflight_smartComm_HybrdSelfv2edit DOPPEL Pubs Logo2006-2014 Kopie.038

 

 

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