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ValueCheck HDU.001

Photos: Heidelberg / HDU. Collage: Andreas Weber, Frankfurt am Main

 

“We’re remodeling customer interfaces for Heidelberg and creating a seamless digital ecosystem for its customers.” Rainer Wiedmann, Head of the Heidelberg Digital Unit (HDU) and Chief Marketing Officer at Heidelberger Druckmaschinen AG.

German Version


New digital ecosystem for the print media industry

The new “leading light function” of Heidelberger Druckmaschinen AG heralded by CEO Rainer Hundsdörfer midway through 2017 is increasingly taking shape and making dynamic progress. “The new Heidelberg Digital Unit is boosting the company’s e-commerce business, online presence, and digital marketing expertise,” said member of the Management Board and Chief Digital Officer Dr. Ulrich Hermann just recently.

What exactly does that entail? Rainer Wiedmann discussed this publicly for the first time in an interview for ValueDialog. A successful digital pioneer, Wiedmann took charge of the Heidelberg Digital Unit start-up company (HDU for short) on April 1, 2018 in parallel with his role as the Heidelberg Group’s Chief Marketing Officer. – The interview was conducted by Head of Value Andreas Weber.

 

Info box

About the new Heidelberg Digital Unit (HDU)

 

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Website: https://hdu.heidelberg.com

Location: Wiesloch-Walldorf, with branches in China, the United States, and Asia

Initial workforce: 50

Objective: To enjoy dynamic growth and establish the number one digital ecosystem in the print sector

Partner: Internet specialist iq!

 

As CDO on the Heidelberg Management Board, Dr. Ulrich Hermann is a dynamic driving force behind the company’s digital transformation. 

 


 

Digital business models inspire the customer journey

Mr. Wiedmann, you were already a digital pioneer over 20 years ago when you founded the argonauten group, a multimedia agency that was an immediate success. What has changed since then?

Rainer Wiedmann: Back then, I was already heavily involved in shaping customer interfaces. This approach led by way of marketing innovation to e-commerce. Nowadays, the focus is on end-to-end digital business models. Thanks to IoT (the Internet of Things), machine learning, voice control, and similar innovations, a complete digital customer journey is now possible for the first time – not only sales & marketing, but many other parts of the value chain are being digitized. 

So you see this as a linear dynamic development?

Rainer Wiedmann: What I see is an extremely dynamic process. An online presence is no longer the be-all and end-all. Access to customers and interaction with them are the most relevant things. Based on the new approach, an optimum customer interface is essential if digitization is to generate value. 

What’s your motivation for treading new ground with HDU in the mechanical engineering sector, of all places?

Rainer Wiedmann: I started out as an engineer and, following my studies at the University of St. Gallen’s Institute of Technology Management, I gained vital experience with a large number of industrial customers. New forms of connectivity are rapidly transforming mechanical engineering, and Heidelberg is extremely well placed to benefit from this development. 

How so?

Rainer Wiedmann: Our machines have long been networked. We also have our own global sales and service organization with a portfolio incorporating hardware, software, and consumables. 

What’s more, the executive management team at Heidelberg understands exactly what transformation through digitization means, as demonstrated among other things by the new subscription model – a first in the industry. As I see it, all this creates the perfect conditions!  


 

HDU in a nutshell

 

How is the newly founded HDU positioning itself in this context?

Rainer Wiedmann: Our goal is to design customer interfaces for Heidelberg that create a seamless digital ecosystem for the company’s customers.

What are HDU’s core values?

Rainer Wiedmann: HDU is all about creating added value based on permanence, consistency, and relevance. Its main value lies in getting the maximum number of existing and potential customers to use the Heidelberg offering on a weekly or, better still, daily basis. It’s not simply a case of registering a large number of nominal users in the system, but of having as many active users as possible. As I see it, content, function, coverage, and interaction are the key to success.

Does your new approach with HDU fit in with the Heidelberg culture?

Rainer Wiedmann: On the one hand, the people at Heidelberg come across as being open and innovative. On the other, they like to follow precise rules. In the digital transformation context, however, I feel a more target-driven approach is vital for employees.

What does that achieve?

Rainer Wiedmann: One advantage of HDU that can be transferred to Heidelberg is that in order to achieve specified goals or optimize target achievement, we work as a team on the structure of rules so that we can make adjustments as and when required.

Heidelberg is indisputably strong when it comes to technical innovation. But what about the company’s customers? Are you aware of any reservations about digitization?

Rainer Wiedmann: Given that all kinds of print production have long been based on digital data, our customers are well advanced with the process of digitization, and e-commerce is nothing new to them either. Online printing has created a huge new growth market. Our approach of working closely with customers to offer a comprehensive package providing peace of mind has therefore proved very popular. If you know what needs to be done and the goals are clear, digitization in printing is regarded very much as an opportunity.

Digital print shop processes are one thing, but the go-to-market strategy in the digital age is another matter entirely. I see a weakness here. Am I right?

Rainer Wiedmann: The important thing in my eyes is for Heidelberg to demonstrate the positive effects of digitization as effectively as possible to customers who are in dialog with us. Only personal experience gives a proper impression of how print shops can also put this to good use in their own customer relations.


 

 

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Screenshots from the Heidelberg Digital Unit’s new website.


HDU mission statements

“We develop innovative digital sales, marketing, and service solutions for all stages of the customer journey and deliver measurable results with a multidisciplinary team and external partners focused on success.”

“We contribute to the operational excellence of all Heidelberg units by offering a digital, state-of-the-art ecosystem that sets new standards in this area.”

“We don’t shy away from any risk. We rely on our entrepreneurial skills and make unexpected, disruptive decisions that enable us to score points with our customers.”

“We won’t let anything stop us achieving our goals and dreams. Continuously pursuing them and measuring our progress will see us succeed.”

“We embrace the digital age. We enjoy working with people who leave the office happy because everyone has done their best and is proud to be part of the team.”


 

It’s all about clear goals and measurable successes

HDU started out with 50 staff and is aiming to expand rapidly. What skills do you require?

Rainer Wiedmann: Around 80 percent of our initial team are very experienced and highly skilled in the print market. We’re adding new people who have experience in areas such as e-commerce, digital marketing, and social media. 

What’s special about your team?

Rainer Wiedmann: We have the right mix! The mutual respect and common goals of our “mixed” team make us particularly effective. The excellent market position enjoyed by Heidelberg and our geographical proximity to the company are very helpful and motivate us all. We are “Born in Heidelberg” – a statement that perfectly demonstrates our unshakable commitment. It also boosts our credentials as an employer beyond the confines of the sector.

How is HDU’s work being integrated into the Heidelberg Group’s everyday operations? And how is the collaboration going?

Rainer Wiedmann: We’ve gotten off to a very promising start because we actively approach Heidelberg staff, provide them with all the information they need, and listen to what they have to say. We have contacts for the individual Heidelberg business units and access to all the sales units. Our global Growth Hacking Tour has already started. We’re using it to raise the local profile of our portfolio in key markets, offer training on our new tools and software solutions, and introduce e-commerce initiatives that we’ve developed.

 

HDU Growth Hacking Tour 2018

Roadmap of the Global Growth Hacking Tour in the startup phase of the HDU. (Photo: screenshot from the HDU website)

 


Focus on maximum competitiveness and market relevance

Does that effectively mean HDU is offering in-house consulting and agency services at Heidelberg? 

Rainer Wiedmann: Yes, but we’re not uniquely a service provider. We offer support with customized tools, efficient campaigns, and in-depth know-how. And we enter into clear target agreements. Our task is to create measurable results and boost e-commerce sales. We focus closely on figures to deliver success. And we achieve results as a team when we generate leads and sales. 

What is the response to the Growth Hacking Tour? 

Rainer Wiedmann: People are immediately seeing that we’re coming to them with the offer of added value for their day-to-day work and demonstrating a true community spirit. As a subsidiary, we have a clear advantage. We’re creating a trusting relationship from scratch for joint success.

Looking beyond Heidelberg, competitors on the digital printing market are claiming they provide their own digital platforms as ecosystems for print. What can and do you want to do differently or even better?

Rainer Wiedmann: Yes, we have our rivals, but in our segment – commercial and packaging printing – we have the highest market shares and by far the largest installed base. What’s more, we’ve had the world’s largest database for presses for over ten years. 

And that means what?

Rainer Wiedmann: It enables us to offer even better functions and optimum access to our entire portfolio along with detailed knowledge of specific customer interests that is always up to date. Our extremely strong service is now helping to expand things again on the operating side.

So does that mean the HDU ecosystem must make it possible, based on the Heidelberg platform, to significantly improve all aspects of performance?

Rainer Wiedmann: We don’t simply want production to run smoothly at print shops. At the end of the day, we’re improving our customers’ competitiveness and market relevance – not just here and there but at all levels as far as possible. 

Hand on heart, as a digital expert, what do you say to the boss of a print shop whose customers tell him printing is outdated and they no longer want to use it?

Rainer Wiedmann: Print media will never disappear. In fact, we’re seeing growth in areas such as packaging, labels, and mass customization. Yes, there are shifts from analog to digital – in particular when it comes to company marketing – but new applications will keep on emerging. For me, HDU’s main task in the long term is to unlock this new potential and enable customers to act flexibly, proactively, and sustainably as times change.

How do you personally think HDU will fare in the short, medium, and long term?

Rainer Wiedmann: I’m more than confident. We’re sticking to the vision and mission we formulated for HDU. And we’re measuring our progress, then responding immediately.

– Thank you very much for this interview. 

 


 

My take on things – a solution of striking simplicity

It’s enough to take your breath away. Heidelberg is putting in an impressive sprint on the home straight, hurtling forward in a completely new guise – the Heidelberg Digital Unit (HDU) – and showing the competition quite clearly who’s in first place when it comes to digital transformation. 

It’s official! A traditional company has without doubt completely reinvented itself – in record time –demonstrating the courage to take risks based on its wide-ranging expertise in printing and all things digital. Rather than abandoning much of the previous system, the company is using and optimizing it to benefit from new developments. One important additional aspect: Heidelberg has realized that in the digital age it’s no longer sufficient to aim for success with best-in-class product innovations.

Launching HDU in this form is a real stroke of genius in my opinion. A subsidiary designed as a start-up – fast, flexible, and firmly anchored with an excellent network – it provides new, user-oriented “digital” services for the Group and at the same time becomes a pacesetter with measurable results to make sales, marketing, and services permanently fit for the digital age on a global level. In my eyes, that’s the perfect way to firmly establish highly innovative products and solutions on the market on a lasting basis.

The biggest winners are Heidelberg customers and the market as a whole because, for the first time, they have access to a well thought-out, effective ecosystem in the form of an exponential platform that takes industrialprint production to a whole new level in the digital age and makes it fit for the future. To sum up, this is a real win-win situation – especially for Heidelberg staff, shareholders, and numerous new partners. 

The “crux of the ‘digital’ transformation problem” I identified in my #ValueCheck is thus soon set to be resolved!

 


 

Rainer Wiedmann

 

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Rainer Wiedmann comes from Stuttgart and is one of Germany’s great digital pioneers. After studying at the universities of Stuttgart and St. Gallen and gaining several years of professional experience, he founded the argonauten group (350 employees at 11 international locations) in 1996, the aquarius group (100 employees based in Munich, Hong Kong, and Shanghai) in 2005, and the iq! group (based in Munich and Palo Alto) in 2014.

The iq! group maintains close links with the new Heidelberg Digital Unit (HDU), which started operating on April 1, 2018 with 50 employees.

HDU is a start-up company and a subsidiary of Heidelberger Druckmaschinen AG, where Wiedmann plays a dual role as Head of HDU and Chief Marketing Officer. 

From 1999 to 2003, Wiedmann was President of the Deutscher Multimedia Verband e.V. (now BVDW e.V.). From 2003 to 2004, he was on the board of Gesamtverband Kommunikationsagenturen GWA e.V. in Frankfurt.

 


About the author

Andreas Weber has been a print expert and internationally renowned business communication analyst, coach, influencer, and networker for over 25 years. His activities focus on transformation for the digital age and include lectures, management briefings, workshops, analyses, reports, and strategic advice. – His blog www.valuetrendradar.com inspires readers from over 140 countries worldwide.

About ValueBlog IMG_9105

 


 

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What does a brand mean to a consumer?
What does a consumer mean to a brand?

By Andreas Weber, Head of Value. |  German Version

Many brands boast that they “create worlds of experience for our customers.” The question I ask myself is: do brands still meet the momentum which really determines customer needs, or rather: customer satisfaction? Or does an increasingly enforced brand experience approach not just miss the mark, but create more frustration than enjoyment?

Preliminary remark: learn from the best! Before any initial questions can be answered, looking back will help to bring us forward (‘Back to the Future’ style). Apple is a prime example to learn from. In the mid-90s, the company was at an all-time low, almost to the point of bankruptcy. Despite this, they managed a turnaround. Today, Apple has been the world’s most valuable brand for years. How was this possible? — “Communication first” was a central statement of the legendary Steve Jobs at the ‘Apple confidential meeting’ on September 23, 1997. 

With the “Think Different” Campaign he launched shortly afterwards, he initiated a tremendous upheaval in the industrial industry. 10 years later, they went on to break the sound barrier with the release of the iPhone. Since then, Apple as been making a higher per capita profit than most companies in terms of per capita sales. 

Although Jobs emphasized that products, marketing and distribution are important, he put smart communication above all else and made it a top priority. With his iPhone presentation on January 9, 2007, he achieved an ad-hoc gain of around $1 billion (media coverage, share price growth) before the product was even on the shelves. The trick: Jobs personally demonstrated the new device in great detail, and thus made himself identifiable with his customers and their new experience possibilities. 

The credo: Smart Communication puts the central focus on the customer experience. This has made the pioneer Apple the number one premium brand to date. As an iCEO, Jobs was also a dedicated Chief Communications Officer, which enabled his ideas to become part of the DNA of Apple, its partners and, in particular, its customers. This is a principle to which other companies, such as Berkshire Hathaway by Warren Buffett or Virgin by Richard Branson presumably also owe their success.

 

 

In my opinion, Apple is by far the most capable Smart Communication Company — and that includes maximum loyalty to their customers around the globe. 

 


Personal note: Anyone who buys an Apple product can experience
this — I’ve just bought the new iMac 27” with a Retina 5K Display and a MagicTrackPad. From (online) procurement including leasing to
free-of-charge delivery, the incredibly easy setup (just unpacking the iMac is a beautifully designed experience) up to the iCloud registration following Apple’s welcome email — which offered the very best professional support — the new computer seamlessly became a part of both my personal and professional life. This includes marvelous surprises, numerous technical innovations and quality features at the highest level. In conclusion: benchmark!


 

So let’s ask ourselves:
What distinguishes customer experience from brand experience?

Learning from the best: If you take a closer look, Apple and many other of the world’s most valuable brands follow a similar principle. Google, Facebook, Amazon, Uber and Airbnb – all of which are highly successful companies of recent times – have internalized and practiced the customer experience principle. 

Experts like to claim that their success is due to the superior innovative platform business model. To an extent, in my opinion, this is true: exponential growth is possible with this model, as you are able to address millions, even billions, of customers directly. However, business model innovations, as well as new digital technologies, are ‘only’ a means to an end — and not necessarily a guarantee of success. 

Think different!

 

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Consideration 1

It is crucial to exploit the innovation and technology mechanisms in such a way that dialogues or conversations with customers take place in real time. This enables us to perfect services and create products that are tailored to the customer’s needs. Smart Communication ensures all of this!!

Consideration 2

The brand itself is no longer the center of attention; instead, it rather becomes a common vehicle for companies and customers. Mass Marketing becomes Customized Mass Marketing. The majority of established brand companies put their focus on brand experience in order to impress customers with the strongest possible brand impact. This is a way to impress your customers with the strongest possible brand experience and thus induce them to buy your products. However, the best case scenario in this: you end up covering your costs, but you can barely manage to grow profitably and organically or achieve double-digit margins.

Consideration 3

Reality is inevitable: customers often feel more and more disappointed if they feel that brands have lost personal contact with them.

 


 

Adobe’s study, Reinventing Loyalty: The New Loyalty Experience (Fall 2017) found that 75% of CMOs admit that customer loyalty/customer satisfaction need to be improved, or that they don’t even know what their customers are dealing with. “This clearly demonstrates that CMOs feel that there is huge room for improvement when it comes to implementing new loyalty dimensions.” 

 

In my opinion, these new “loyalty dimensions” are entrenched in “old” values: trust, satisfaction, and relatedness. These values also form the core of Smart Communication. 

In this context: The usual “digital” transformation efforts of many companies miss the point. Instead of focusing on customer experience, many companies focus instead on the optimization of internal processes. 

While these do save the company time and money, they tend to drastically increase time and effort for the customer. Personal, human-to-human consultation opportunities are thus almost impossible. Anyone who’s spent far too much time on hold knows what I’m talking about.

 

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Consideration 4

In my view, in order to avoid customer dissatisfaction and loss of loyalty, it is not necessarily a matter of changing qualifications, but of changing the mandate of those responsible for marketing. 

Why?

  • Brand experience puts the focus on buying. It mainly uses expensive media and creative services from third parties (although Nielsen reports that in Germany, Europe’s premium market in 2017, gross advertising expenditure declined in some cases, despite high growth in mobile advertising). The corresponding strategies and measures are aimed at, almost as if on a hunt, bombarding customers with advertising, anywhere, anytime. So-called bonus programs make the hunt all the more dynamic.
  • But: Customer Experience, on the other hand, relies on customer satisfaction and service, through methods of direct contact and dialogue. Customer Experience follows the principle of ‘Listen & Learn.’ Real-time capturing of customers experiences is used to continuously improve products and services. Communication and transaction are interlinked as closely as possible, preferably seamlessly. The credo: It’s all about interaction and relatedness by smart communication.

Consideration 5

The Brand Experience Principle no longer applies. Customer sensitivities and expectations can best be met with an individually-tailored Smart Communication architecture, which should be designed with a customer experience focus. 

If the Smart Communication strategy, which is so successful for Apple, is structured in a systemic way, adapted to your company, and precisely understood in detail, the essence of Smart Communication, you will be able to respond extremely quickly to individual customer needs. There is no other choice! ‘Communication first’ thus goes hand in hand with ‘Customer benefits first.’

 


 

Instructions 

  1. Think different! Put your current branding and customer experience strategies to the test and discuss your findings with others. 
  2. Rethink and critically assess the values of your company’s current communication approach and processes (i. e. via the ValueCheck questionnaire).
  3. Listen & Learn. Understand and use the insights that my White Paper on Smart Communication offers, including specific instructions for action and organizational models. 
  4. I am always available for further explanations and support.

 


 

About Andreas Weber, Founder and CEO of Value Communication AG
Since more than 25 years Andreas Weber serves on an international level as a business communication analyst, influencer and transformer. His activities are dedicated to the ‘Transformation for the Digital Age’ via presentations, management briefings, coachings, workshops, analysis&reports, strategic advice. — Andreas Weber’s Blog inspires readers from around 130 countries around the globe.

 


 

 


 

ValueDialog Dr. Hermann Subscription.001

Photo: Heidelberg

 


“In today’s digital age with its cutting-edge business models based on networks and platforms, everything needs to be transparent, in real time, and focused on enhancing customer benefits.” – Professor h. c. Dr. Ulrich Hermann


 

Interview and analysis by Andreas Weber, Head of Value | German version

Successful printing doesn’t just happen. It’s all down to innovative plans and putting these into action. That’s the main focus of Chief Digital Officer Professor Ulrich Hermann, member of the Management Board at Heidelberger Druckmaschinen AG since November 2016. In an exclusive interview, he explains the principles of the ‘subscription economy’, which is now firmly established at Heidelberg and is set to bring about success right from the get-go.

 


 

Note: In April 2018 some new reports in the news came up. Handelsblatt published via its global edition some great observations: Heidelberger Druckmaschinen AG begins to look less like a factory and more like an information processing hub for industrial operations.“ — MORE

And more subscription customers got on stage, like Klampfer Group in Austria.  Or Lensing Druck Group in Germany.

 


 

The subscription economy is taking Heidelberg as a market leader and its primarily industrial customers to the next level of the transformation process. For the first time, printing performance is being assessed and billed on a customized basis, thus representing a brand new development and a challenge for the print sector. Conventional billing methods, i.e. selling equipment at a fixed price in offset printing or click charge models in digital printing, are being replaced by subscription models. This has its benefits.

 


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Info box: What is the meaning behind ‘subscription economy’?

The subscription economy correlates with the fundamental transition toward customized buying and selling in the B2C, and increasingly in the B2B, sector. The focus has shifted away from acquiring and owning products toward long-term, flexible customer relationships and ongoing customer benefits. The resulting technical and organizational demands are high. Some subscription-based solutions already exist in the printing industry, such as standalone software-as-a-service agreements. Important factors include automation, scalability, complex data models, and changed accounting principles right through to analytics. A constant supply of information on customer satisfaction and, most importantly, the way products and services are used is essential to enable businesses to further customize their services. What’s more, this data also helps both the supplier and customer achieve greater growth. Studies show that in the United States – the birth place of digitization – the subscription economy is already well-developed, generating approximately 800 billion US dollars in added value in the past ten years alone.  – aw


 

What is it all about?

The subscription economy could become the main focus in our sector, too. It has already achieved great economic success in the United States but remains largely disregarded in Germany. What difference will it make?

Dr. Ulrich Hermann: Subscription models offer a new approach for generating value by consistently focusing on customer benefits. Primarily, this means the end of product-oriented business models whose added value derives from creating a product, rather than from the benefit customers gain from that product.

Companies with analog models focused on manufacturing and selling products are eager to pass on expenses incurred in development, production, sales and supply to the customer as soon as possible. Whether customers are able to recover their costs is a question that is only considered relevant when it comes to the customer making repeat purchases, in other words it only becomes relevant at some point in the future.

What are the important features of a subscription?

It all boils down to a lasting customer relationship. This undoubtedly develops for services relating to the product, but not for the value of the product itself. 

A product-centric focus was the perfect approach for the analog world and shaped the industrial era for over 100 years because it was very difficult to quantify how the product was used and the associated added value for the customer.

In today’s digital economy, however, this approach is outdated as data is available on how products are being used and new business models are shifting the focus away from the value of the product itself and towards the usage value. We now aim to adopt this approach at Heidelberg as the leading supplier on the print shop market.

What are the advantages of focusing on the benefits to the customer and the disadvantages of focusing on the product?

As I’ve said, suppliers in the digital age can use platforms to gather, profile and analyze data on all participants with the aim of continuously and sustainably increasing customer benefits and thus instilling valuable, long-lasting customer loyalty. All processes must therefore focus on this and remain transparent for all participants in real time. If companies focus on the product, they can’t work out in any great detail or very quickly what it is their customers do with the product, when and how. Incidentally, that is a trend that affects many areas of professional and personal life…

… can you give a few examples?

It starts with reading a book or magazine, or when customers switch production equipment on or off, or why they are in the car and where they’re going. Manufacturers/suppliers usually know nothing about how their products are being used. As a result, they have to carry out costly questionnaires and analyses to anticipate how the products are being used and implement laborious improvements in long cycles.

During the analog era, innovations were therefore subject to protracted innovation cycles that were often staggered due to the risks involved. This led to analog companies spending a disproportionately large amount of time on optimizing internal value creation. It is clear that during this era the price of a product did not reflect how the customer used it but rather covered material and production costs.

 

A milestone on the road to the digital transformation and finally implementing the subscription program. A YouTube video of Dr. Ulrich Hermann discussing the market launch of the Heidelberg Assistant in December 2017.

 


 

The key to success

How can the focus be switched to customer benefits?

If we consider customer benefits to be the cornerstone of a company’s business operations, we end up with completely different approaches. Companies want to know what customers are paying for when using the products they have provided. This is exactly what disruptive business models in the digital world are based on. Usage patterns serve as the measure of all things – supported by the user experience and the customer journey.

Have companies in the print industry grasped this point? After all, nearly everyone nowadays is talking about customer orientation.

Technology suppliers often do not fully grasp that customer orientation, as a prerequisite to focusing on customer benefits, itself requires a comprehensive organizational transformation. Everything changes – from the mindset and culture right through to product creation. The ability to digitally measure the usage of products and services is key to creating added value. All business activities must pursue this aim.

Analyzing valid, long-term data collected from installed machinery and systems helps develop benchmarks with reference groups, which in turn enables the derivation of target figures and reference variables for optimum usage. We have been collecting such data at Heidelberg since the introduction of Remote Service technology back in 2004 and it has formed the basis for introducing Heidelberg Subscription.

With regard to the print industry, does this mean that it is not enough to simply introduce digital processes into print product manufacturing?

Exactly. In the digital economy, competition isn’t all about the product – the main focus is on developing the relevant user experience. I like to show a picture that presents the bustling streets of Manhattan as the heart of New York City. Some ten years ago, the streets were still filled with yellow cabs. Today, it’s dark sedans.

The product in this example is the same, just black and not yellow. It is a vehicle with a driver and passenger – and from the outside it is not immediately recognizable as a digital product. The difference, however, lies in the user experience. It is much easier to order, select, pay for and travel in a taxi with Uber and to influence the quality of the business model by writing a review.

Passengers feel like they are being taken seriously – as a business partner rather than a prisoner behind a plexiglass pane, if you like. It is no longer just about the service or product portfolio, but rather the customer journey and a new, intelligent way of using the product.

What does this mean in real terms for Heidelberg and its customers?

In our line of work, the subscription economy offers the opportunity to think about how we need to fundamentally change our business not just by selling machinery and services, i.e. billing for the product value, but by developing new models that assess the usage and the resulting positive effects.

 

This film on Heidelberg Subscription shows how Heidelberg is going down new paths in marketing, too.

 


 

How it works

What is the concept behind Heidelberg Subscription?

More than a year has passed since we began the transformation. We initially asked ourselves the following questions. What offers the biggest profit potential for our customers? Cost-effective printing capacity or optimum utilization? If our customers only derive added value from maximum machine utilization – in other words from optimized utilization of a coordinated combination of numerous individual products such as printing presses, consumables, software and services – why shouldn’t they actually pay us for this added value rather than for the individual components?

How did you go about answering these key questions?

A team of people with backgrounds in a wide range of disciplines such as finance, services, product development, sales and marketing / product marketing were tasked with developing a business model in which Heidelberg would not sell individual products to the customer, but rather offer the use of an end-to-end system that has been optimized for the specific needs of that customer. As early as December 2017, we concluded our first comprehensive subscription contract with folding carton manufacturer FK Führter Kartonagen, which is part of the WEIG Group. More contracts are in place, and interest in the market is continuing to grow significantly.

Aren’t print shops skeptical? Many are still coming to terms with click-charge models, which are now used as standard in digital printing.

There is a disadvantage to the click-charge models commonly found on the market. They reflect the market prices of digital printing press suppliers and are not based on the customer’s actual cost per printed page for offset printing. There are also no benchmarks for productivity targets etc. In our model, we bill per printed page using the ‘impression charge’.

What is an ‘impression charge’? 

The price per page reflects the potential of increased utilization during the contract period. However, the customer has to have a successful business model that allows for sustainable growth. Our subscription model is quite simply a genuine performance partnership. If Heidelberg fails to boost productivity during the contract period, neither the customer or we can fully satisfy margin targets. That is the difference to click-charge models.

The normal click charges for digital printing are based on the costs incurred by the digital press manufacturer and its profit expectations, not on the comparative costs for the customer. They represent a product-based pricing that the customer, the print shop, cannot control and that does not reflect their actual cost structure. Digital printing is therefore not a digital business model.

Added to this is the fact that if utilization fluctuates or is insufficient, click charges can quickly have disastrous effects.

So what is key for developing billing models based on customer needs?

Print shops want to be able to manage their costs themselves. And with good reason, as for many centuries printing was a skilled trade with humans controlling the quality of the work. Only recently has the business started to be industrialized following the automation of production processes with the help of standards. For a craftsman, what’s important is focusing on customer proximity and creating a bespoke end product with a special touch. Accordingly, print results sometimes varied dramatically in terms of quality and price.

 

An introductory explanation on Heidelberg Subscription.

 


 

What are the benefits?

What does industrial production do differently to craftsmen?

Industrial production based on standards creates results that are largely consistent. Only the level of automation creates differences in production, and defines the print outcome and the operating result.

To stand out, print shops must therefore make substantial investments in their own, increasingly digital customer relationships. Digital marketing, an online presence and digitizing the process of ordering best-selling products are becoming very important. Investing in the pressroom may be an age-old tradition but it opens up few opportunities to stand out. It also distracts from the actual job of a printing company in the digital age – namely to attract customers. With this in mind, switching to a subscription model is an easy and entirely logical decision.

What does results-based payment entail?

Our experienced performance-focused consultants conduct a comprehensive analysis of the print shop, reviewing costs for personnel, consumables, downtimes, plate changes, waste, depreciation, and much more. Once this thorough analysis has been completed, a unit page price can be determined that is specific to the relevant customer.

What’s more, we use the performance data we have gathered from more than ten thousand networked machines to establish reference variables. Thanks to this database we can make an offer to the customer to lower this price through a subscription contract because we know how to optimize their operations.

What criteria apply for the subscription?  

Heidelberg Subscription is based on the following considerations/criteria:

  1. Customers must demonstrate growth potential in terms of overall equipment effectiveness (OEE). For most customers, this averages between 30 % and 40 %.
  2. Concentrating on product innovations and customer acquisitions, customers must aim to significantly boost order volumes.

Suitable customers are offered an attractive price based on the above considerations and on a specific expected OEE increase, e.g. from 35 % to 45 %. Using this model, we sell productivity gains and help customers to achieve and exceed their goals. Heidelberg is responsible for setting up the turnkey system accordingly. We promise customers that the price premium for our optimized and more productive turnkey system will not only be worth it, but will out-do their expectations.

How do potential customers react to this new approach?

Many customers are enthusiastic as they are not dealing with a supplier that demands money up front for better quality and even charges for servicing if a machine breaks down. Instead, Heidelberg does everything it can to exceed agreed performance targets and ensure quality matches customer expectations.

Is Heidelberg taking a risk by standing as guarantor for success? 

Yes and no. Yes because with the subscription contract, it is in our own interest to ensure machinery is running, software updates are carried out, the use of consumables is optimized, and to do everything we can to increase output. No because ultimately, we take care in choosing our subscription customers. Most importantly, customers must all have one thing in common – they need to concentrate on growth and product innovation on the market, and their business model must demonstrate the potential for further growth.

Analyzing such factors has always been important for us as a manufacturer. We want to grow alongside our successful customers. In the traditional business, this took a back seat provided the customer could pay for the equipment. What we are talking about here is an excellent, new dimension to the partnership. We are no longer looking at whether our machinery, services or materials are cheaper or more expensive than rival products. Everything is defined by the mutually agreed performance targets, using the calculated price per page as a guideline.

 

Heidelberg Push-to-Stop PtS_Teaser_Slider_Motiv_White_IMAGE_RATIO_1_5

Another important aspect of the subscription model is based on autonomous printing following the Push to Stop principle presented at drupa 2016. – See our ValueCheck and case report.


 

Invoicing method

How do you determine the costs with a subscription contract?

That is tailored to the customer and their potential. For customers wishing to expand their business, for example, we might recommend our Speedmaster XL 106. Customers then make an upfront payment, which is only a small portion of the overall cost that would have been due if they had purchased the machinery. They also pay a fixed monthly charge based specifically on the price per page calculation of the agreed page volume that the customer aims to print and that is lower than their average page production. Additional impression charges are only incurred if the page volume exceeds the agreed targets.

Is the subscription tailored to the customer?

A fundamental and unique element to our offer is that we can customize the subscription in its entirety. For example, for companies unable to greatly increase productivity because excellent industrial systems already ensure a high OEE, we adjust the upfront payment and the fixed monthly charge accordingly. Alternatively, for customers with significant potential to increase performance and dynamic opportunities to increase order volume, we focus more on the variability of the payments.

With our subscription program, customers no longer need to worry about investing in their pressroom, making full use of available technology, or keeping systems up to date.

Why should customers tie themselves exclusively to Heidelberg?

If customers opt for the conventional model, they are dependent on a much bigger group of partners. Buying machinery takes up a large part of investment and often means being dependent on a bank. The supposed freedom that comes with pulling together consumables and optimizing the various features themselves comes with greater outlay, and all the separate relationships with numerous suppliers are diametrically opposed to the print shops’ profit targets…

…so that means the classic method of gathering lots of offers before purchasing brings its own problems? 

Everyone tries to pass on their costs. If we focus on the actual purpose of printing on paper, I believe all these dependencies are a much bigger issue than signing up to a long-term subscription contract with one manufacturer in which the profit interests of the manufacturer and customer are aligned for the first time. A Heidelberg Subscription contract runs for five years. We anticipate continuous OEE growth within that period. For example, if we increase page volume from 35 million pages per year to 55 million pages, this corresponds to OEE growth from approximately 35 % to 60 %. There is no need to explain what this means for the customer’s profits.

Is Heidelberg therefore financing the manufacturing costs for the production equipment?

The equipment belongs to Heidelberg and forms part of our balance sheet and/or our financing partners’ balance sheets. On the one hand, this fits in with the expectations of those customers who are undergoing digital transformation, i.e. the move toward an automated printing operation and digital customer relationships. Subscription customers always enjoy the highest possible level of automation without having to worry about technology updates, or financing new investments.

On the other hand, such customers also want to use digitization to bolster relationships with their own customers. Digital expertise helps to significantly improve go-to-market capacity across a broad spectrum.

 

subscribe1


 

How go-to-market is changing

Does this mean the subscription model also helps improve customers’ go-to-market capacity because it frees up resources at the print shop?

Every new print shop development until now has required enormous effort to ensure the technology is sound but also to secure prices that reflect more complex and thus more effective products. Placing a unilateral focus on production and ignoring customer value in digital customer relationships will come back to haunt even extremely successful modern printing companies.

Devoting resources to further develop the customer journey offered by the print shop and not getting bogged down by technical and administrative aspects is the best way of standing out from competitors and keeping ahead of the curve.

In other words, you are shifting your customers’ business focus?

Our high-growth customers are all excellent entrepreneurs who always focus on where the money flows so as to protect their investments. Customer orientation is greatly enhanced if we no longer force them to buy and maintain capital-intensive production equipment. Focusing completely on the customer as a core concept of the digital economy is always the best way forward for a prosperous business. That applies both to us and our customers.

With the subscription model, Heidelberg takes care of the financing. Do you anticipate any new challenges as a result?

A listed company with experience in customer financing such as Heidelberg cannot help but adopt new approaches in terms of financing. We even have a banking license. What works best for our investors is always cash-stable contracts with selected customers that have good potential for growth and are highly innovative.

That’s exactly what our subscription program ensures with its guaranteed monthly payments – particularly given that we can pool contracts and also trade through a financing partner. This is a much more attractive option for investors than having to negotiate contracts with individual print shops. Risks are balanced thanks to a diversified base of carefully assessed and chosen subscribers.

Last but not least, how quickly can you and do you want to increase market share with the subscription model?

There is very strong demand. But we are taking our time and signing contracts with selected ‘early adopters’. In this financial year, we aim to conclude ten contracts to gain experience and lay a solid foundation to gradually establish the offer across the market.

 

Heideldruck 01_180206_Kunde_Weig

As early as December 2017, Heidelberg concluded its first comprehensive subscription contract with folding carton manufacturer FK Führter Kartonagen, which is part of the WEIG Group. Photo: Heidelberg


 

Final conclusions

How would you summarize this development?

We live in exciting times with completely new opportunities for both Heidelberg and its customers. The digital economy offers entirely new mindsets for these opportunities. Ensuring the transparent use of products and services in a digital business relationship enables us to concentrate on the real source of added value…

…and what does that ultimately mean?

The transparency we provide establishes fair business relationships between those involved, but also places great responsibility on all participants in the interest of preserving their freedom. This responsibility puts the spotlight on the values of the business partners. Heidelberg values have remained constant throughout our long industrial history and play a particularly important role in our digital strategy. We have reworded the responsibility assumed by Heidelberg in its role as a printing industry partner: Listen. Inspire. Deliver. Digital business models hardly get any better than that.

Thank you for agreeing to this interview and giving a detailed insight into the hidden complexities of mastering digital transformation.

 


 

#ValueCheck – Heidelberg Subscription as a new economic system

Why the subscription model from Heidelberg is not only a logical choice, but also essential for ensuring growth with innovative ideas

STATUS QUO

  • The print production volume (PPV) is stable at approximately 410 billion euros worldwide each year.
  • Despite this, the number of print shops and print units is decreasing due to improved press performance.
  • Even as print runs shrink, OEE (overall equipment effectiveness) can be increased through the automation of industrial-scale operations.
  • Today, growth rates can be more than doubled from 30 percent to 70 percent over ten years.
  • Given that the PPV cannot be doubled, there is an inevitable and considerable decrease in the number of print units that can be sold (up to 50 percent).
  • Heidelberg therefore has to generate added value elsewhere if it is to avoid becoming dependent on crowding out competitors or snatching market shares in order to survive in a shrinking machinery market.

MEASURES

  • Heidelberg is gaining attention as an “all-in system” thanks to its extensive print know-how and its servicing database, which has been established on the basis of predictive monitoring since 2004 and focuses on the continuous analysis and improvement of installed production equipment. More than 10,000 Heidelberg presses are currently subject to continuous analysis.
  • With its subscription model, Heidelberg takes care of everything to ensure maximum use is made of installed print shop technology.

EFFECTS

  • The risk associated with innovations is not only dramatically reduced, but also more widely spread.
  • Capital-intensive investments in production equipment no longer put a financial strain on print shops. Heidelberg supports customers, pooling and implementing investments with financing partners on good terms.
  • This has immediate positive effects on our industrial-scale customers, as increased flexibility and variability of usage provides immense freedom to concentrate on optimizing the marketing of enhanced performance and accelerating print shop growth.
  • The continuous increase in utilization results in improved profitability in the short, medium and long term.
  • The subscription program opens up linear and exponential growth opportunities for both Heidelberg and its customers.

 


 

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Photo: Heidelberg

 

 

About Dr. Ulrich Hermann

Dr. Ulrich Hermann has been a member of the Management Board at Heidelberger Druckmaschinen AG in his role as Chief Digital Officer since November 2016. Thanks to his proven expertise in the digital transformation of businesses, Hermann was made an honorary professor at Allensbach University, Constance, Germany, in August 2017.

Born 1966 in Cologne, he earned a bachelor’s degree in mechanical engineering at RWTH in Aachen and the Massachusetts Institute of Technology M.I.T., Cambridge, United States.

In 1996, he completed a doctorate in business economics at the University of St. Gallen, in 1998 he became the Managing Director of Bertelsmann Springer Science and Business Media Schweiz AG, and in 2002 he was appointed Managing Director of Süddeutscher Verlag Hüthig Fachinformation.

In 2005, he assumed the role of Chairman of the Management Board at Wolters Kluwer Germany Holding, later becoming a Member of the Divisional Executive Board for the Central European Region at Wolters Kluwer n.v. in 2010.

 


 

About Andreas Weber, Founder and CEO of Value Communication AG: Since more than 25 years Andreas Weber serves on an international level as a business communication analyst, influencer and transformer. His activities are dedicated to the ‘Transformation for the Digital Age’ via presentations, management briefings, coachings, workshops, analysis&reports, strategic advice.

 


 

ValueCheck AutLay 01

Das Kölner Start-up AutLay.com schickt sich an, die Welt der Datenaufbereitung für den Druck zu revolutionieren. Bildcollage: Andreas Weber

Von Andreas Weber

Das Kölner Start-Up „AutLay.com” profitiert von jahrelanger, erfolgreicher Forschungsarbeit an der Universität zu Köln. Wirtschaftsinformatiker beschäftigen sich dort seit über einem Jahrzehnt mit Personalisierung und Individualisierung im Druck.

Herausgekommen ist eine neue, funktionsfähige Software-Architektur, die die automatisierte Erstellung von Layouts für druckfertige Dokumente in Echtzeit ermöglicht. Der Name AutLay steht für „Automatisches Layout“.

Seit Sommer 2017 fördern die Europäische Union im Rahmen des EFRE.NRW sowie die NRW-Landesregierung das Spitzenprojekt im Rahmen des Förderwettbewerbs START-UP-Hochschul-Ausgründungen. Bis November 2018 sollen finale Marktest abgeschlossen sein.


Innovationsansatz

Die Wissenschaftler sehen die Innovationsmöglichkeiten im Digitalzeitalter nicht nur auf rein digitale Entwicklungen begrenzt, sondern haben das größte Potenzial identifiziert in der Kombination von Print (via Digitaldruck) und eines integrierten Verfahrens durch neuentwickelte Software-as-a-Service-Lösungen zur vollautomatisierten Layout-Erstellung inkl. Druckdatenaufbereitung in Echtzeit.

Der Clou: Die Kölner kommen ohne sog. Templates aus, bislang das Nadelöhr der Pre-Media-Prozesse bei Print-Produktionen aller Art. Denn Templates sind starre Vorlagen, die als „digitale Schablonen“ bei Web-to-Print- resp. Web-to-Publishing Anwendungen bis dato notwendig sind und definieren fixe sowie variable, veränderbare Bestandteile, wie Texte oder Bilder.

Statische Templates werden bei AutLay.com durch Algorithmen ersetzt, die auf frei bestimmbaren Regelwerken basieren und vordefinierte Druckergebnisse in Echtzeit sicherstellen. Es werden dabei Metriken zur Quantifizierung von Ästhetik identifiziert, konsolidiert und entwickelt. Durch sogenannte Recommender-Systeme (automatisierte Empfehlungstechnologien) lassen sich die relevanten Inhalte für jeden Empfänger individuell festlegen.


ValueCheck AutLay 02

Der venezianische Buchdrucker und Verleger Aldus Manutius (1449-1515) gilt als wegweisender Typograph, der u. a. den Satzspiegel ‚erfand“‘ und damit die Basis für moderne Layout-Techniken und die Verwendung von Templates legte. Sein Druckerzeichen zeigt einen Anker und einen Delphin: Der Anker steht als Symbol für die Langsamkeit, der Delphin für die Geschwindigkeit. [Im Bild: Das Geburtshaus von Aldus in Bassiano]. — Der dynamische Erfinder-Geist von Aldus wie auch von Johannes Gutenberg verfügt auch heute noch über Strahlkraft und Leitbild-Funktion bei Innovatoren, die sich aber im Digitalzeitalter nicht mehr mit beweglichen Lettern, sondern mit variablen Daten beschäftigen. Bildcollage: Andreas Weber.

 


Innovationspotenzial

Weltweit werden pro Jahr über 3.000 Milliarden Euro aufgewendet, um für über 800 Milliarden Euro Drucksachen aller Art herstellen zu können. [Quelle: ValueTrendRadar Analysis: Print in seiner wirtschaftlichen Bedeutung.]

Erste Analysen zeigen, dass bei einzelnen Anwendungen wie z. B. für individualisierte Verkaufskataloge oder kurzfristige Verkaufsaktionen für Lagerbestände die üblichen Produktionsprozesses im Zeitaufwand um ein vielfaches reduziert und im Kostenaufwand nahezu halbiert werden können.

Den enormen Einsparungen durch den Einsatz von AutLay.com an Zeit und Geld stehen signifikante Vorteile beim Time-to-Market gegenüber, da schneller, unkomplizierter und Kundenbedürfnis-orientierter Waren und Leistungen aller Art angeboten und verkauft werden können.

 


 

 

Unter https://www.autlay.com/demo/ruck.html kann eine Demo Online angesehen werden.


 

Innovationsvorteile

Ein Umdenken wird möglich und praktikabel, um Kommunikation und Transaktion soweit es geht nahtlos zu vereinen und einfach, schnell sowie äußerst wirkungsvoll in der Praxis umzusetzen. Mit dem Effekt: Mass Marketing wandelt sich zu Customized Mass Marketing, denn grundsätzlich ist AutLay.com in seinem Leistungsvermögen beliebig skalierbar.

Ein wichtiger Zusatz-Effekt ist, dass Unternehmen erfolgreich den Kunden und seine spezifischen Bedürfnisse in den Mittelpunkt einer werthaltigen Kommunikation über alle Ebenen und Kanäle hinweg stellen können – dazu zählt insbesondere die Print-Kommunikation. Denn erstmals wird das in zahlreichen Systemen vorliegende Wissen über den Empfänger auch für die Print-Kommunikation nutzbar.


EFRE


 

Fazit

Mit diesem neuartigen Ansatz und dem engen Kontakt mit begleitender, unabhängiger wissenschaftlicher Forschung setzt sich AutLay.com deutlich von bestehenden Modellen der Software-Entwicklung zur Automatisierung von Medienkommunikation ab.

 


INFOKASTEN — Das Wichtigste im Überblick
(Ergebnisse aus aktuellen Expertengesprächen)

  1. Der generelle Nutzen von AutLay.com liegt nicht nur darin, Digitaldrucktechnik besser ausnutzen zu können, sondern darin, entscheidend zu helfen, Marketing-Prozesse und Print-Kommunikations-Abläufe durch Automatisieren qualitativ und quantitativ zu verbessern.

  2. Der ökonomische Nutzen liegt primär darin, dass Werbungtreibende mit ihren Dienstleistungspartnern entscheidend die unabänderlich steigenden Herstellungskosten im Druck wie auch im Versand (Logistik) kompensieren können. Und zwar indem durch AutLay.com die Premedia-Prozesse vereinfacht werden und sich dadurch Kosten- und Zeitaufwand drastisch reduzieren.

  3. Der funktionale Nutzen: AutLay.com nutzt alle relevanten Business Intelligence- und Big Data-Funktionalitäten, um Inhalte zweck- und zielgerichtet im Sinne des Targeting und der Mass Customization an die richtigen Zielpersonen per Print und damit nachhaltig wirkungsvoll auszuliefern.

  4. AutLay.com ist zukunftssicher aufgestellt und unterscheidet sich von anderen etablierten Lösungen durch sein variables SaaS-/Subscription-Modell: Es müssen keine hohen (Vor-)Investitionen in Soft- und Hardware getätigt werden, sondern es wird für die Nutzung bezahlt, die sofort Wirkung durch besseres Verkaufen zeigen kann. (Stichwort: Return-on-Invest quasi in Echtzeit!)

  5. AutLay.com verschafft Werbungtreibenden wie auch Agenturen mehr Freiraum für Kreativität, da man sich nicht mehr mit Technik/Layout/Design, sondern mit Kampagnen für Verkaufsaktionen beschäftigen kann.

  6. Last but not least: Die Wirkungsweise bewährter klassischer Direktmarketingmaßnahmen wird auf ein neues Level gehoben und durch Individualisierungsmöglichkeiten in Echtzeit erheblich aufgewertet.

 

#ops2018 David Schölgens AutLay

Eines der Highlights auf dem 6. Online Print Symposium 2018 in München: Die Präsentation zur Forschung rund um AutLay.com von Dr. David Schölgens.— Foto: #ops2018


Ausblick

Den bereits vorhandenen prototypischen Lösungen werden rasch weitere Beispiele im realen Praxistest für verschiedene Bereiche wie Handel oder Direktverkauf folgen. Denkbar sind zudem Kooperationen mit Print-Technologie-Herstellern.

AutLay.com ist als digitale Plattform durch sein SaaS-/Subscription-Preismodell sofort und unkompliziert nutzbar. 

Ein hoher Installations- oder Schulungsaufwand entsteht nicht. AutLay.com kann zudem je nach Anforderung individuell angepasst, modifiziert und erweitert werden.

 


 

 

2017-AutLayTeam

Das AutLay.com Projektteam: Dr. David Schölgens (links) und Sven Müller. 

 

Kurz-Übersicht zu Projekt & Team der Universität zu Köln

AutLay.com ist ein Ausgründungs-Projekt der Universität zu Köln. Im Mittelpunkt steht das vollautomatische und Template-freie Layouten druckfertiger Erzeugnisse. Mit diesem Ansatz ermöglichen die Kollegen Dr. David Schölgens und Sven Müller die individualisierte Kommunikation mit gedruckten Medienerzeugnissen. Gefördert wird das Projekt durch den Europäischen Fonds für regionale Entwicklung (EFRE) sowie Gelder des NRW-Haushaltes im Rahmen des Förderwettbewerbs START-UP-Hochschul-Ausgründungen. Professionell wird das Team unterstützt von ihrem Mentor Prof. Dr. Detlef Schoder und dem Coach Prof. Dr. Kai Thierhoff. Als Tutor steht der Analyst, Print- und Kommunikations-Experte Andreas Weber zur Verfügung.


 

Über den Autor: Über einen Zeitraum von mehr als 25 Jahren engagiert sich Andreas Weber als international renommierter Business Communication Analyst, Coach, Influencer und Transformer. Er hat zahlreiche Firmen mit begründet oder als Start-up betreut. Seine Aktivitäten fokussieren sich auf ‚Transformation for the Digital Age’ via Vorträgen, Management Briefings, Workshops, Analysen & Reports, Strategic Advice. — Seit dem Jahr 2004 unterstützt er als Ratgeber und „Denk-Partner“ Prof. Dr. Detlef Schoder und sein Team bei der Innovationsentwicklung zu AutLay.com.

 


 

 

Mike Hilton's Global News Review 08072016.001

World Premiere: Dr. Ulrich Hermann, Member of the Board and Chief Digital Officer at Heidelberger Druckmaschinen AG, started at 12. December 2017 together with Tom Oelsner, SVP Sales Excellence, the go-to-market campaign for Heidelberg.

By Andreas Weber, Head of Value

— Access to German Version —

Think global, act local — this motto could now also apply to print shops, both small and large: regardless of where the owner/manager is, the Heidelberg Assistant as a new, browser-based platform now makes it possible to monitor and manage all important workflows and process steps in-house and not just in the pressroom at all times via a smartphone, tablet, or PC. It also provides many new possibilities, such as the ability to see how your company stacks up against others. And everything needed to keep the production resources up and running is done automatically, from technical servicing and maintenance to ordering materials. This new form of integrated operations management is now a reality, and speeding up the journey of digital transformation. At the same time, Heidelberg is transforming its mechanical engineering business to become a modern, innovative platform operator for the printing industry.

The facts: Heidelberg Assistant launches in four countries

The Heidelberg Assistant is ready for the market. According to Heidelberg, it lays the foundation for taking the business of printed products of all kinds to a new level. The goal is to be able to seamlessly digitize Heidelberg’s collaboration as a supplier with thousands of its print shop customers at all levels. The pilot markets are Germany, Switzerland, the USA, and Canada. Over 30 customers from six countries were involved in the development, backed up by 400 customer surveys — primarily in China. The highlight: the integrated platform approach is making completely new operator models and eCommerce offerings possible, including in traditional printing, allowing print shops to concentrate fully on their core business. At the same time, Heidelberg can assume higher turnover from servicing and consumables in the long term. . The basic version of the Heidelberg Assistant is free of charge for customers, and securely controlled via an individual Heidelberg ID.

“With the Heidelberg Assistant, we’re digitizing collaboration with the customer. The lessons learned from this form the basis for the development of our new digital business models and speed up the digital transformation of the company,” says Dr. Ulrich Hermann, Member of the Management Board responsible for Heidelberg Services and Chief Digital Officer.

 

Video: Heidelberg.

 


 

According to information from the company, the details are as follows:

  1. Digital collaboration with the customer over the entire lifecycle — The Heidelberg Assistant will enable customers to run their processes smoothly and to operate their print shops smartly and efficiently.
    Benefits: Users get a complete overview of the service and maintenance status of their print shop, including data-based failure prediction. By getting access to the biggest knowledge base in the industry, users should also benefit from new performance services that enable them to maximize the potential of their entire value chain. The access to big data performance analytics should offer further potential for boosting productivity.
    Additional benefits: The Assistant will enable Heidelberg to further scale its existing big data applications such as predictive monitoring and performance consulting in the market.
  2. Digitization of the service chain Personal access to real-time access to knowledge base and service.
    Benefits: Customers get secure and personal access to the Heidelberg Assistant, which allows them to call up all information such as the status or productivity of their presses or services availed of in their company, anytime, anywhere.
    Additional benefits: Things like software updates, predictive maintenance messages or contract management and an invoice overview are possible in the system.
  3. Smart eCommerce offering all the way up to new business models The Heidelberg Assistant offers direct access to the new Heidelberg eShop (www.shop.heidelberg.com).
    Benefits: This link creates a smart eCommerce solution, since products can be individually recommended according to customers’ installations and needs. Additional benefits: Consumables and selected service parts are generally delivered within 24 hours.

 

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Photo: Heidelberg.

 

The added highlight: new kinds of operator models

Above all, Heidelberg also sees digitization as the basis for new digital business models. According to the company, two divisions are being introduced for this, both of which follow the win-win principle:

  1. Big Data: The extensive data analysis from the globally installed and networked base of machines and software enables Heidelberg to develop new digital business models. All in all, customers and Heidelberg benefit from the evaluation of a database of over 10,000 connected machine systems and over 15,000 software systems.
    Benefits: According to Heidelberg, an offering consisting of equipment, software, consumables, and service tailored to the exact needs of the customer and its entire value chain can be created based on this.
  2. Subscription: Operator models in which Heidelberg agrees a fixed price with its customers for the printed sheet will also be possible on this basis. Heidelberg provides all the necessary equipment for this.
    Benefits: The customer can concentrate fully on marketing its produces and services. Against the background of a growing number of customers that choose an operator model, increasing sales can be assumed both for customers and for Heidelberg.

 


 

“Spotlight on…—via ValueDialog:  Tom Oelsner, Head of Sales Excellence at Heidelberg, answers questions about the Heidelberg Assistant product launch.

Your project was truly mammoth, involving over 30 pilot customers. What were the biggest challenges?

Tom Oelsner: The biggest challenge was to establish an interactive and agile design process in dialog with selected international customers, and to advance our digital developments in a targeted way. Presenting the Heidelberg Assistant as a prototype at drupa 2016 allowed us to already gather a lot of customer feedback. On this basis, a dedicated team together with customers extended the platform to orient itself fully towards the daily needs of the participating customer employees (from the press operator to the operations manager, buyer, etc. as well as the management). These extensions were quickly designed and rendered tangible using agile development techniques, and then were available without delay for discussion and further tests.

Which criteria/aspects were and are the most important for your customers?

Tom Oelsner: The Heidelberg Assistant supports the customer over the product’s entire lifecycle. The customers are involved in industrial production, so machine availability and productivity are the most important goals. Topics relating to service and maintenance therefore become extremely important. With questions like ‘when will which technician come’, ’when, which materials’, etc. Basically, differentiations are required in the different production areas that our customers represent, which also depend on the type of company and the company/employee structure. For example, we needed to find out whether there are full-time buyers or people performing dual and multiple roles in the companies so that we can ensure that all the employees involved are adequately supported for their specific tasks by their platform account and find themselves. By doing so, we can address complex requirements and ensure tailored role/task-specific use of the Heidelberg Assistant, which can be differentiated by our own sub-accounts.

What is the most exciting thing about the project for you? And how do you see it developing?

Tom Oelsner: The most exciting thing is that for the first time, we have a platform with a variety of real-time interaction options. This allows us to meet the requirements of the platform economy and port them transparently to the print production business. Feedback from customers has been excellent and any possible acceptance thresholds are quickly overcome. Further development will take place in three directions.

1. Scope: Targeting other customers in the four pilot countries to include as many Heidelberg customers as possible or ideally all of them there, as well as extending the platform to other countries like Japan and China.

2. Product integration: To date, all Heidelberg products have been integrated, but not yet to the same depth. Little by little we want to extend the scope of service for all Heidelberg and OEM products and, for example, offer failure prediction beyond sheetfed presses.

3. Innovation: Currently we have over 200 new ideas from the teams, which we’re reviewing from the point of view of technical feasibility and profitability and integrating into new releases. The next release of the current Heidelberg Assistant 1 will come in March 2018, but extremely fast cycles mean that others will follow every three months. Incidentally, the reception internally at Heidelberg, i.e. among colleagues, has been fantastic. This all makes me extremely happy, and shows that we’re on the right path to making the digital transformation a reality.

Thank you very much for this informative interview!


 

tom-oelsner-foto.256x256

About the interviewee:

Tom Oelsner did a degree in computer science at TU Dresden. He joined Linotype-Hell AG in 1990, working in various software development areas and roles. From 2002, he developed Remote Services/Heidelberg Cloud as a program manager for Heidelberger Druckmaschinen AG. He was appointed Vice President Enterprise & Services in 2008 and has been promoting digitization projects for Heidelberg and its customers as SVP Sales Excellence since 2010.

 

Mike Hilton's Global News Review 08072016.001

Dr. Ulrich Hermann, Vorstand und Chief Digital Officer der Heidelberger Druckmaschinen AG, gab am 12. Dezember 2017 im Team mit Tom Oelsner, SVP Sales Excellence, den Start für die Vermarktung von Heidelberg Assistant bekannt. Foto: Heidelberg.

Von Andreas Weber, Head of Value

—Link zur englischen Fassung—

Think global, act local — Diese Devise könnte nunmehr auch für Druckereien – kleine wie große – gelten: Egal wo der Inhaber/Manager sich aufhält: per Smartphone, Tablet oder PC wird es jederzeit über den Heidelberg Assistant als neuartige, Browser-basierte  Plattform möglich, alle wichtigen Abläufe und Prozessschritte im eigenen Unternehmen und nicht nur im Drucksaal zu überwachen und zu steuern. Hinzu kommen viele neue Möglichkeiten, etwa das eigene Unternehmen im Vergleich zu sehen mit anderen. Und alles was es braucht, um die Produktionsmittel am Laufen zu halten, erfolgt automatisch. Vom technischen Service/der Wartung, bis zur Materialbestellung. Diese neuartige Form des integrierten Betriebsmanagements ist nunmehr Realität und beschleunigt die Fahrt auf der „Digital Transformation Journey“ aufs Beste. Heidelberg selbst transformiert dabei sein Maschinenbaugeschäft in der Weise, ein zeitgemäß-innovativer Plattformbetreiber für die Druckbranche zu sein.

Die Faktenlage: Serienstart von Heidelberg Assistant in vier Ländern

Der Heidelberg Assistant geht marktreif an den Start. Damit ist laut Heidelberg die Basis geschaffen, um das Geschäft mit Printproduktionen aller Art auf eine neue Ebene zu heben. Das Ziel lautet, die Zusammenarbeit von Heidelberg als Lieferant mit tausenden seiner Druckerei-Kunden auf allen Ebenen nahtlos digital gestalten zu können. Pilotmärkte sind Deutschland, Schweiz, die USA und Kanada. Über 30 Kunden aus sechs Ländern waren in die Entwicklung involviert, flankiert von 400 Kundenbefragungen — vor allem auch in China. Der Clou: Der integrierte Plattform-Ansatz macht auch im klassischen Druck ganz neue Betreibermodelle und eCommerce Angebote möglich, damit sich Druckereien ganz auf ihr Kerngeschäft konzentrieren können. Gleichzeitig kann man in Bezug auf Heidelberg langfristig von höheren Umsätzen im Servicebereich und bei Verbrauchsmaterialien ausgehen. Die Basisversion des Heidelberg Assistant ist für Kunden kostenlos und wird sicher über eine individuelle Heidelberg-ID geregelt.

„Mit dem Heidelberg Assistant digitalisieren wir die Zusammenarbeit mit dem Kunden. Die daraus gewonnen Erkenntnisse sind Voraussetzung für den Aufbau unserer neuen digitalen Geschäftsmodelle und beschleunigen die digitale Transformation des Unternehmens“, legt Dr. Ulrich Hermann, Vorstand Heidelberg Services und Chief Digital Officer, dar.

 

Video: Heidelberg

 


 

Im Detail geht es laut Unternehmensangaben um folgendes:

  1. Digitale Zusammenarbeit mit dem Kunden über den gesamten Lifecycle — Heidelberg Assistant ermöglicht Kunden einen reibungslosen Ablauf ihrer Prozesse bzw. den smarten und effizienten Betrieb ihrer Druckerei.
    Vorteile: Anwender erhalten einen Gesamtüberblick über den Service- und Wartungsstatus ihrer Druckerei inklusive datengestützter Ausfallvorhersage. Zudem sollen Nutzer durch den Zugriff auf die größte Wissensdatenbank der Branche von neuen Performancedienstleistungen profitieren, mit denen sie das Potenzial ihrer gesamten Wertschöpfungskette möglichst vollständig ausnutzen können. Der Zugang zu Big-Data-Performance-Analysen soll weitere Potenziale zur Produktivitätssteigerung bieten.
    Zusatznutzen: Heidelberg kann mit dem Assistant seine bereits eingeführten Big-Data-Anwendungen wie Predictive Monitoring und Performance Consulting weiter im Markt skalieren.
  2. Digitalisierung der Servicekette — Persönlicher Zugang mit Echtzeitzugang zu Wissensdatenbank und Service.
    Vorteile: Kunden erhalten einen sicheren und persönlichen Zugang zum Heidelberg Assistant und können so alle Informationen, wie Status bzw. Produktivität ihrer Maschinen oder über in Anspruch genommenen Dienstleistungen rund um ihr Unternehmen überall und jederzeit abrufen.
    Zusatznutzen: Beispielsweise sind Softwareupdates, vorausschauende Wartungsmeldungen oder das Vertragsmanagement und ein Rechnungsüberblick im System möglich.
  3. Smartes eCommerce-Angebot bis hin zu neuen Geschäftsmodellen — Der Heidelberg Assistant bietet einen direkten Zugriff auf den neuen Heidelberg eShop (www.shop.heidelberg.com).
    Vorteile: Durch diese Verbindung entsteht eine smarte eCommerce-Lösung, da Produkte nach Kundeninstallation und bedarf individuell empfohlen werden können.
    Zusatznutzen: Verbrauchsmaterialien und ausgewählte Serviceteile werden in der Regel innerhalb von 24 Stunden geliefert.

 

171211_Heidelberg_Assistant

Foto: Heidelberg.

Das zusätzliche Highlight: Neue Formen für Betreibermodelle

Heidelberg sieht die Digitalisierung vor allem auch als Basis für neue digitale Geschäftsmodelle. Hierfür werden gemäß Unternehmensangaben zwei Bereiche angeführt, die jeweils dem Win-Win-Prinzip folgen:

  1. Big Data: Die umfangreiche Datenanalyse aus der weltweit installierten und vernetzten Basis an Maschinen und Software ermöglicht Heidelberg den Aufbau neuer digitaler Geschäftsmodelle. Insgesamt profitieren Kunden und Heidelberg von der Auswertung einer Datenbasis von über 10.000 angeschlossenen Maschinen- und über 15.000 Softwaresystemen.
    Vorteile: Daraus kann laut Heidelberg ein auf den exakten Bedarf des Kunden und seiner gesamten Wertschöpfungskette zugeschnittenes Angebot bestehend aus Equipment, Software Verbrauchsmaterialien und Service erstellt werden
    .
  2. Subscription: Betreibermodelle, bei denen Heidelberg mit Kunden einen fixen Preis für den bedruckten Bogen vereinbart, werden auf dieser Grundlage möglich. Heidelberg stellt dafür alle notwendigen Betriebsmittel zur Verfügung.
    Vorteile: Der Kunde kann sich voll auf die Vermarktung seines Angebots konzentrieren. Vor dem Hintergrund einer wachsenden Anzahl von Kunden, die sich für ein Betreibermodell entscheiden, ist von steigenden Umsätzen auszugehen, bei Kunden wie bei Heidelberg.

 


Nachgefragt per ValueDialog — Tom Oelsner, Leiter Sales Excellence bei Heidelberg, stand beim Produkt-Launch von Heidelberg Assistant Rede und Antwort.

Sie haben ein echtes Mammut-Projekt gestemmt. Im Team mit über 30 Pilotkunden. Was waren dabei die größten Herausforderungen?

Tom Oelsner: Die größte Herausforderung bestand darin, einen interaktiven agilen Designprozess im Dialog mit ausgewählten internationalen Kunden zu schaffen und zielführend unsere digitalen Entwicklungen nach vorne zu bringen. Durch die Vorstellung des Heidelberg Assistant als Prototyp auf der drupa 2016 konnten wir bereits viel Kundenfeedback sammeln. Ein eigens zusammengestelltes Team erweiterte auf dieser Basis gemeinsam mit Kunden die Plattform, um sich hundertprozentig am Tagesbedarf der beteiligten Kundenmitarbeiter (vom Print-Operator über den Betriebsleiter, Einkäufer etc. sowie die  Geschäftsführung) zu orientieren. Dabei wurden über agile Entwicklung diese Erweiterungen schnell ausgestaltet und greifbar gemacht, die dann sehr rasch zur Diskussion und für weitere Tests bereit standen.

Welche Kriterien/Aspekte waren und sind für Ihre Kunden am Wichtigsten?

Tom Oelsner: Der Heidelberg Assistant begleitet den Kunden über den gesamten Lebenszyklus des Produkts. Es geht um industrielle Produktion, daher sind Maschinenverfügbarkeit und Produktivität die wichtigsten Ziele. Somit nehmen die Themen rund um Service und Wartung eine herausragende Stellung ein. Mit Fragen wie: Wann kommt welcher Techniker, wann welche Materialien etc. Grundsätzlich sind in den verschiedenen Produktionsbereichen, die unsere Kunden abbilden, Differenzierungen vorzunehmen, die auch vom Unternehmenstyp und von der Firmen-/Mitarbeiterstruktur abhängen. Es galt z. B. herauszufinden, ob es Vollzeit Einkäufer oder Doppel- und Mehrfachfunktionen in den Betrieben gibt, damit wir sicherstellen können, dass alle involvierten Mitarbeiter adäquat für ihre spezifischen Aufgaben durch ihren Plattform-Account unterstützt werden und sich wieder finden. Dadurch lösen wir komplexe Anforderungen und stellen einen maßgeschneiderten Rollen-/Aufgaben-spezifischen Umgang mit Heidelberg-Assistant sicher, der durch eigene Sub-Accounts ausdifferenziert werden kann.

Was ist für Sie persönlich das Spannendste an dem Projekt? Und wie wird es sich weiterentwickeln?

Tom Oelsner: Das Spannendste ist, dass erstmals eine Plattform mit einer Vielzahl von Interaktions-Möglichkeiten in Echtzeit entsteht. Damit erfüllen wir die Anforderungen der Platform-Economy und portieren diese in transparenter Form auf das Print-Produktions-Geschäft. Das Kunden-Feedback ist ausgezeichnet, mögliche Akzeptanzschwellen werden rasch überwunden. Die Weiterentwicklung vollziehen wir in drei Richtungen.

1. Reichweite: Weitere Kunden in den vier Pilot-Ländern ansprechen, um dort möglichst viele, am besten alle Heidelberg-Kunden einzubeziehen, sowie für die Plattform-Nutzung weitere Ländern erschließen wie Japan und China.

2. Produkt-Integration: Bis dato sind alle Produkte von Heidelberg-bereits integriert, aber noch nicht in gleicher Tiefe. Nach und nach wollen wir den Leistungsumfang für alle Heidelberg- und OEM-Produkte erweitern und beispielsweise die Ausfallvorhersage auch über Sheetfed-Maschinen hinaus anbieten..

3. Innovation: Derzeit haben wir über 200 neue Ideen aus den Teams, die wir auf technische Machbarkeit und Wirtschaftlichkeit prüfen und in neue Releases einarbeiten. Das nächste Release der jetzigen Fassung Heidelberg Assistant 1 kommt bereits im März 2018, weitere werden dann durch extrem schnelle Zyklen alle drei Monate folgen.

Übrigens: Der Zuspruch intern bei Heidelberg, also aus der Kollegenbasis, ist fantastisch. Das alles zusammen macht große Freude und zeigt, dass wir auf dem richtigen Weg sind, die digitale Transformation Wirklichkeit werden zu lassen.

Vielen Dank für das informative Gespräch!


 

tom-oelsner-foto.256x256

Zur Person

Tom Oelsner studierte an der Technischen Universität Dresden und schloss als Diplom-Informatiker ab. Seit 1990 war er für Linotype-Hell AG in verschiedenen Software-Entwicklungsbereichen/-Funktionen tätig. Seit 2002 entwickelte er als Program-Manager für Heidelberger Druckmaschinen AG die Remote Services/Heidelberg Cloud; 2008 wurde er Vice President Enterprise & Services und seit Oktober 2010 treibt er als SVP Sales Excellence Digitalisierungsprojekte für Heidelberg und seine Kunden voran.

 


 

Value Publishing Mike Hilton 2017 #influenceb2b.001

 

Graphic Repro On-line News to Friday 20 October 2017

 

Welcome to this week’s roundup of 25 news items (actually 36 if you count the InPrint collection of 12 on Wednesday all rolled into one). You’ll also find Laurel Brunner’s Verdigris Blog titled Eco-nomy’, which this week looks at how the marriage of ecology and economics is becoming increasingly obvious and necessary for business. As a result, developers are constantly moving to offer technologies that reduce product life cycle footprints, as well as perform more efficiently for their customers. Then we have Andreas Weber back in Online Features with his latest piece: #InfluenceB2B — Transformation for the Digital Age. Please don’t miss them.

Good news this week has been rather difficult to come by at times, after last week’s multiple events which gave it a welcome boost. However, there have been some interesting announcements and developments. Heidelberg led the headlines on Monday as it successfully recertified all of its worldwide locations to ISO 9001 and ISO 14001 for quality and environmental management; while Xeikon has discontinued development of its Trillium liquid toner programme announced at drupa last year. On Tuesday, Ricoh South Africa took the lead with digitalisation in the fore at its new demo facility in Johannesburg; and on Wednesday, InPrint news took the first three spots for a dozen of its exhibitors, including Heidelberg with personalisation as a megatrend, as it prepares to showcase its digital 4D printing solutions for the automotive industry; and then we h ad Sun Chemical on Friday, which also announced its IPEX offerings the day prior.

On Thursday, Smithers Pira brought Heidelberg back into the lead, following its most recent report on leading makes of second-hand presses, which reveals that Heidelberg presses are the most productive in the industry – up to a staggering 66% more productive – producing the lowest cost per sheet. The report is available to download from a link in the article, so you can see for yourself. And to round off the week on Friday, Canon Europe has achieved Greenguard Gold Certification from UL Environment for its Océ Arizona UV inks and Océ Colorado UVgel inks.

You’ll find quite a mixed bag of news in addition to the above if you check out the headlines carefully, including more post-Labelexpo successes from Mouvent, and MPS; as well as post World Publishing Expo from Kodak, which debuted new News CTP offerings, improved newspaper plates and its high-speed inkjet additions for newspaper presses.

Sales and installations this week include Ultragraph with Versafire CP from Heidelberg UK; while Gotha Druck und Verpackung in Günthersleben-Wechmar, Germany, has chosen a Goss Sunday 5000. On Tuesday, Hopkins Printing in Columbus, Ohio has increased productivity by 30% with a new Stahlfolder TH 82-P with pallet feeder; and Dome in Sacramento, California has undertaken a multimillion-dollar investment in a Koenig & Bauer Rapida 106 and Rapida 205; while six months on from its Jet Press 720S installation, Kingfisher Press in the UK confirms its progress. On Wednesday, Polish commercial printer BZGraf continues its modernisation with a new eight-colour Rapida 106 perfector from Koenig & Bauer. Thursday saw LR Medienverlag und Druckerei in Cottbus, eastern Germany invest in a FlexLiner inserting system from Muller Martini; and on Friday MP S celebrates the double sale of its hybrid EF Symjet press at Labelexpo in Brussels; and last but not least, Rengel Printing in St Cloud, Minnesota has more than doubled output following installation of a new Speedmaster SX 52 with coater.

What else? New kit from Duplo UK on Tuesday as it adds Esper direct mail solutions to its other brands portfolio; and a tailender from Manroland Web Systems on Thursday, as its introduced MainPad as its new mobile service and maintenance tablet at WPE in Berlin.

That’s all until next time.
My best regards

Mike Hilton

 


 

 


e-News comprises:  Headline News – Online Feature Articles – the Verdigris initiative and our drupa Newsroom, all of which can be accessed from the Website Home Page and its Index. We also have News in Review, which provides an overview of the week’s news each weekend. 


Headline News


Almost 30,000 news items have now gone online since we launched our Website in September 2001. News for the past 24 months can still be accessed via the Home Page and its continuation pages

 

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Week beginning Mon 16 October – the published date appears in article footline

Monday
Heidelberg locations worldwide recertified to ISO

Heidelberg successfully recertified to ISO 9001 and ISO 14001 for quality and environmental management… 

Xeikon terminates Trillium liquid toner programme
First demonstrated at drupa 2016, the technology has encountered several challenges in bringing it to market commercially… 

Sign & Digital UK back at the NEC next year
New visitor research inspires growth for Sign & Digital UK, returning to the NEC, Birmingham 24 to 26 April 2018… 

Ultragraph opens up new business with a Versafire CP
Ultragraph has replaced a HP Indigo 5600 with a Versafire CP from Heidelberg UK and is winning new business… 

Sunday 5000 press scheduled for Gotha Druck in 2018
Gotha Druck und Verpackung in Günthersleben-Wechmar, Germany, chooses Goss Sunday 5000 to expand portfolio… 

Tuesday
Ricoh SA offers a window into the digitalised future

Ricoh SA has created a new demo facility at its Linbro Business Park offices in Johannesburg, South Africa to provide a window into the digitalised office of the future… 

Hopkins increases productivity with Stahlfolder TH 82-P
Hopkins Printing in Columbus, Ohio increases productivity by 30% with new Stahlfolder TH 82-P pallet feeder… 

Dome Sacramento chooses two Koenig & Bauer presses
Multimillion-dollar investment in Rapida 106 and Rapida 205 sends strong message of momentous growth strategy… 

Kingfisher Press’s Jet Press 720S provides growth
Six months on from Jet Press 720S installation, Kingfisher Press adds new customers and boosts revenue… 

Duplo expands direct mail solutions portfolio
Duplo expands direct mail portfolio with Esper DM-230V Pro Collator and the DM Mini Collation system…

Wednesday
InPrint 2017 Exhibitors’ top stories
Announcements for InPrint in Munich from Bochonow Maschinenbau Polar UV, ColorGATE. Fujifilm UK, Gardner Denver Thomas, GEW, Heidelberg, Dr. Hönle, Hymmen, Memcon, Ushio Europe, Wemhöner Surface Technologies, and EPS with Xaar… 

Heidelberg 4D printing solutions at InPrint 2017
Personalisation as a megatrend – Heidelberg showcasing digital printing solutions for the automotive industry… 

Tonejet direct-to-can at InPrint Munich 2017
Tonejet brings direct-to-can electro-static drop-on-demand digital printing to InPrint Munich, from 14 – 16 November… 

Game changing Mouvent impresses at Labelexpo 2017
Mouvent enjoys sensational debut at Labelexpo 2017 with its groundbreaking digital print innovations… 

Rapida 106 8-colour for Bialostockie Zaklady Graficzne
Polish commercial printer BZGraf continues modernisation with new eight-colour Rapida 106 perfector from Koenig & Bauer… 

Thursday
Heidelberg up to 66% more productive: Smithers Pira
New report from Smithers Pira reveals Heidelberg presses are most productive in the industry and produce lowest cost per sheet… 

Kodak’s extended News CTP portfolio and more at WPE
Kodak helps newspapers achieve more productivity, cost benefits and sustainability at IFRA World Publishing Expo 2017… 

The Manroland Web Systems’ MainPad
Manroland Web Maintellisense takes the next step, with MainPad as its new mobile service and maintenance tablet… 

Sun Chemical offers brighter ideas for low-energy printing
At IPEX 2017, Sun Chemical to present latest innovations for sheetfed commercial and packaging and narrow web label markets… 

A leap ahead with the Muller Martini FlexLiner
LR Medienverlag und Druckerei in Cottbus, eastern Germany, has invested in a cost-cutting FlexLiner inserting system… 

Friday    
Canon Achieves UL Greenguard Gold Certification
Canon Europe achieves Greenguard Gold Certification from UL Environment for Océ Arizona UV and Colorado UVgel inks… 

#InfluenceB2B Transformation for the Digital Age
#InfluenceB2B programme leads from innovation to transformation! By Andreas Weber, Head of Value… 

MPS reports highly successful Labelexpo Europe
MPS launches real-time ‘talk to me’ connectivity platform and celebrates double sale of its hybrid EF SYMJET at Labelexpo 2017… 

Sun Chemical’s unique product range at InPrint 2017
Sun Chemical demonstrates the breadth of its capability in Industrial print applications at InPrint 2017 in Munich… 

Rengel adds new Speedmaster SX 52 with Prinect
Rengel Printing more than doubles output following installation of a new Speedmaster SX 52 with coater… 

The lead articles from a week last Friday…

Muller Martini at the WAN Ifra WPE in Berlin

Exciting look into the mailroom with a pair of VR glasses… 

The success of the Manroland e:line family continues
Styria Media Group and Vorländer have decided for a series of the new Manroland Web Systems newspaper printing class… 

GraphicRepro.Net e-News  
(ISSN 1814-2923) is sponsored and made possible by:

Heidelberger Druckmaschinen AG  (Heidelberg), The world’s largest printing press manufacturer for the industry worldwide. Visit the Heidelberg Website for more information.

 




drupa 2020 
(drupa), the international flagship fair of the printing and media industry. Visit the drupa 2020 Website.You can also visit blog.drupa.comfor the latest industry news and developments.

 

Online Feature articles 2017
Only 49 articles last year – but you will find another eleven Expert Articles and ten drupa ante portas Blogs from Andreas Weber in our drupa Newsroom. There were over 70 in 2015, and over 90 in 2013 and in 2014 which can still be accessed via the Index on the Home Page.

VaueDialogue 2017

#InfluenceB2B Transformation for the Digital Age
#InfluenceB2B programme leads from innovation to transformation! By Andreas Weber, Head of Value…

Previous…      ValueDialog: Transformation hits Print Technology + Innovation
Heidelberg verified at the International Motor Show in Frankfurt, #IAA2017 what Dr. Ulrich Hermann pointed out in the ValueDialog:…

Online Features Sep/Oct Chapter 07

Heidelberg 4D printing solutions at InPrint 2017 Munich
Personalisation as a megatrend – Heidelberg showcasing digital printing solutions for the automotive industry…

Previous…      Every second counts at FLYERALARM
Rapida 145: Complete job changes in just two minutes…

Verdigris – Environmental Initiative

Laurel Brunner’s weekly Verdigris Blogs 2017

Eco-nomy
The weekly Verdigris blog by Laurel Brunner – Mon 16 Oct

Previous…      LED Fever
The weekly Verdigris blog by Laurel Brunner – Mon 09 Sep

Drupa Newsroom
Our Drupa Newsroom with news from Messe Düsseldorf in 2017 and for Drupa 2016 can be found in the Index. It is divided into Chapters for your convenience… just scroll down to view each Chapter

News from Messe Düsseldorf 2017

Previous…   
  Intelligent Printing in Focus
All in Print China to be staged at the new International Expo Center in Shanghai from 24 to 28 October 2018…

The various Chapters in the drupa Newsroom are highlighted below. When you enter, just scroll down to see and access the complete collection::

drupa daily; drupa Exhibitors’ show + post-show News; drupa pre-show Exhibitor news; post-drupa from Messe Düsseldorf; drupa ante portas Blogs from Andreas Weber; drupa Expert Articles – and more

The Graphic Repro On-line is supported and sponsored by: 
Drupa 2020,  
 Heidelberger Druckmaschinen AG, and Kemtek Imaging Systems

If you would like to send news for consideration for the Graphic Repro On-line Website (ISSN 1814-2915) or to submit comments, please e-mail Mike Hilton at: graphicrepro.za@gmail.com.

Our Website urls are:
http://www.graphicrepro.co.za
http://www.graphicrepro.net

GraphicRepro.Net e-News (ISSN 1814-2923)  provides weekly updates from the Graphic Repro On-line Website and is compiled and published by Mike Hilton ,graphicrepro.netPO Box 10 Peterburgskoe Shosse 13/1, 196605 Pushkin 5, St. Petersburg, Russia.  e-mail graphicrepro.za@gmail.com

 


 

Value Publishing Mike Hilton 2017 HD Dr. Hermann.001

Photos: Heidelberger Druckmaschinen AG. Collage: Andreas Weber.

Graphic Repro On-line News to Friday 13 October 2017

Welcome to this week’s roundup of 28 news items. You’ll also find Laurel Brunner’s Verdigris Blog on ‘LED Fever’, which looks at the steady increase in the switch to LED curing in digital printing. Then we have our second ValueDialog in Online Features, with an Andreas Weber exclusive interview with Heidelberg’s Chief Digital Officer, Dr Ulrich Hermann, at the International Motor Show #IAA2017 in Frankfurt not so long ago. Also in Online Features, Chapter 07, we have FLYERALARM, one of Germany’s largest online printers, with a another new Koenig & Bauer Rapida 145 large-format press, equipped with a new plate changer, enabling complete job changes in just two minutes, and full spectrum of other automation modules.

With both WAN Ifra’s WPE in Berlin, as well as The Print Show in Telford, the Frankfurt Book Fair, and Viscom Italia, you’ll find lots of interest. There are also several post-Labelexpo reports worth reading, as Labelexpo Europe 2017 culminated in its biggest-ever edition with record-breaking exhibitor and visitor figures this year, not to mention the debut of numerous machines and serious updates to label-related technology. You’ll also find a couple of pre-IPEX announcements, led by KAMA on Monday, for this much smaller and different kind of event, and a far cry from the hugely supported, well-attended international show it once became in its heyday at the NEC.

Tuesday saw Heidelberg lead the headlines with its ‘Heidelberg Industry’ premiere in Stuttgart with ‘Electric power for all’ as Heidelberg now offers its high-performance Wallbox for electric cars, debuted at the EVS30 show on Monday in southern Germany; while on Thursday, Heidelberg and the PIA took the lead, as the PIA announces two new White Papers which underscore Heidelberg’s approach with technology and automation to produce industry-leading productivity levels, thereby maximising profits for printers. Both are available to download from the PIA link in the article.

 

 

As usual, we have a good selection of recent sales and installations, kicked-off by HP at GI Solutions from Gareth Ward on Monday, as GI adds another HP T230 web press. This was followed by Muller Martini with a Pantera at Grafica Metelliana; along with Hybrid Software’s first order in Ireland on Monday. Tuesday saw Classic Graphics in North Carolina expand its operation with a new Koenig & Bauer Rapida 164 Hybrid UV press. On Wednesday, Financial Data Management added a five-colour Versafire digital press from Heidelberg UK. Thursday saw a new Koenig & Bauer Commander CL mark the 50th anniversary of Druck-und Pressehaus Naumann in Gelnhausen; while a third Muller Martini ProLiner inserting system was recently installed at Oppermann in Germany; and IFS with a Horizon and a three-side trimmer at Ashford Colour Press in Gos port.

On Friday, both Styria Media Group in Austria, and the Vorländer printing house in Germany, have opted for new Manroland Web e:line newspaper Colorman e:line and Geoman e:line systems; and last but not least, Koenig & Bauer with the latest and third Rapida 145 high-speed large-format sheetfed press at FLYERALARM in Gruessenheim, with a link to the main article in Online Features to accommodate more photographs.

The tailender on Friday gos to FFEI as it celebrates its 70th Anniversary. ‘We are very proud to be celebrating 70 years since the formation of Crosfield and 11 years since our MBO,’ said FFEI managing director Andy Cook, who also recently celebrated 30 years with FFEI. John Crosfield founded the original company in 1947.

That’s it from me until next time,
My best regards

Mike Hilton


 

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e-News comprises:  Headline News – Online Feature Articles – the Verdigris initiative and our drupa Newsroom, all of which can be accessed from the Website Home Page and its Index. We also have News in Review, which provides an overview of the week’s news each weekend. 


Headline News

Almost 30,000 news items have now gone online since we launched our Website in September 2001. News for the past 24 months can still be accessed via the Home Page and its continuation pages

Week beginning Mon 09 October – the published date appears in article footline

Monday
Upgrade for KAMA all-rounder plus IPEX showing

Booming demand for KAMA’s ProFold 74: IPEX will see the universal folder gluer with new systems… 

Kodak releases Substrate Expansion Kit for NexPress
The Substrate Expansion Kit expands the types of paperboard and synthetic substrates NexPress presses can run… 

GI adds extra HP T230 to Kettering line up in the UK
Six months after buying Eclipse Group, GI Solutions Group has installed the inkjet web press that 4DM has needed. By Gareth Ward… 

Big leap ahead with the Muller Martini Pantera
Grafica Metelliana has streamlined its softcover processes and positioned itself for further growth… 

Hybrid Software wins first order in Ireland
The order is significant, with two seats of Packz, as well as Cloudflow workflow, Proofscope and Packzflow… 

Tuesday
Heidelberg ‘Industry’ premiere at EVS30 in Stuttgart

Electric power for all: Heidelberg offers high-performance Wallbox for electric cars at EVS30 from 9 – 11 October… 

Fujifilm’s new Superia solutions for newspapers
Fujifilm uses the WAN-IFRA World Publishing Expo 2017 to unveil new CTP, workflow and cleaning solutions… 

Bobst’s most successful ever Labelexpo Europe to date
Having begun with a whisper, Bobst ended Labelexpo Europe 2017 with a roar, huge visitor numbers and multiple sales… 

Labelexpo Europe records all-time high attendance
Labelexpo Europe 2017 culminated in its biggest-ever edition with record-breaking exhibitor and visitor figures… 

Tremendous opportunity within retail signage market
Classic Graphics in North Carolina expands operation with new Koenig & Bauer Rapida 164 Hybrid UV press… 

Wednesday
Telford stands ready for print invasion (today)
The Print Show has moved to Telford but is expecting to increase its audience beyond those at the NEC last year. By Gareth Ward… 

Koenig & Bauer in new livery at WPE 2017
Fewer new presses – more upgrades and online services… 

Financial Data Management adds five-colour Versafire
Heidelberg offers fifth colour Versafire digital options of high opacity white, varnish, neon yellow and neon pink… 

Mimaki’s new CF22-1225 flatbed cutting plotter
Turnkey solution launched at Viscom Italia makes delivery of short-run signs & displays and samples faster, easier and more profitable, in combination with JFX200-2513 flatbed printer and ArtiosCAD… 

Third Party Retrofits from Manroland Web Systems
Manroland Web Systems has expanded its service portfolio to include competitor presses – with success… 

Thursday
Two PIA White Papers underscore Heidelberg’s approach
Heidelberg technology and automation produces industry-leading productivity levels, maximising profits for printers… 

Successful event for Gallus in growing labelling market
Great deal of customer interest in Gallus label solutions at Labelexpo 2017, with numerous machines sold… 

Koenig & Bauer Commander CL goes live at Naumann
The modern Commander CL marks the 50th anniversary of Druck-und Pressehaus Naumann in Gelnhausen… 

Oppermann replaces two SLS3000 lines with ProLiner
This third Muller Martini ProLiner inserting system will allow 1.25 billion inserts a year to be processed… 

Ricoh and Orséry partner for books on demand
The Ricoh and Orsery solution can be seen on Orsery’s stand at the Frankfurt Book Fair from 11 – 15 October… 

Ashford trims turnaround times with Horizon
IFS-supplied HT-30 three-side trimmer chosen to streamline production for Ashford Colour Press in Gosport… 

Friday    
Muller Martini at the IFRA WPE in Berlin
Exciting look into the mailroom with a pair of VR glasses… 

The success of the Manroland e:line family continues
Styria Media Group and Vorländer have decided for a series of the new Manroland Web Systems newspaper printing class… 

ValueDialog: Transformation hits Print Technology + Innovation
Heidelberg verified at the International Motor Show in Frankfurt, #IAA2017 what Dr. Ulrich Hermann pointed out in this ValueDialog interview:…

Every second counts at FLYERALARM
Rapida 145: Complete job changes in just two minutes… 

FFEI celebrates its 70th Anniversary!
‘We are very proud to be celebrating 70 years since the formation of Crosfield and 11 years since our MBO,’ says MD Andy Cook… 

Ricoh’s successful Interact Europe to be held annually
Ricoh’s first ever ‘Interact Europe’ held at Ricoh’s European Customer Experience Centre in Telford, UK…

The Inkjet Conference (TheIJC) to go to America
TheIJC announces the inaugural US edition destined to take place on 12 – 13 April 2018 in Chicago… 

The lead article from a week last Friday…

Exhibitors show commitment to FESPA Eurasia 2017

FESPA Eurasia 2017 will take place at CNR Expo, Istanbul, from 7 – 10 December and continues to demonstrate its importance… 

GraphicRepro.Net e-News  (ISSN 1814-2923) is sponsored and made possible by:

Heidelberger Druckmaschinen AG  (Heidelberg), The world’s largest printing press manufacturer for the industry worldwide. Visit the Heidelberg Website for more information.



drupa 2020 
(drupa), the international flagship fair of the printing and media industry. Visit the drupa 2020 Website.You can also visit blog.drupa.comfor the latest industry news and developments.

Online Feature articles 2017
Only 49 articles last year – but you will find another eleven Expert Articles and ten drupa ante portas Blogs from Andreas Weber in our drupa Newsroom. There were over 70 in 2015, and over 90 in 2013 and in 2014 which can still be accessed via the Index on the Home Page.

VaueDialogue 2017

ValueDialog: Transformation hits Print Technology + Innovation
Heidelberg verified at the International Motor Show in Frankfurt, #IAA2017 what Dr. Ulrich Hermann pointed out in the ValueDialog:…

Online Features Sep/Oct Chapter 07

Every second counts at FLYERALARM
Rapida 145: Complete job changes in just two minutes…

Previous…   
   Koenig & Bauer: Successful anniversary week on 200th birthday
Former German Federal President Horst Köhler and three key industry CEOs as speakers at the Open Day, when 650 guests from all over the world attended the official ceremony…

200 years Koenig & Bauer: The future needs an origin
With clear strategy and new market appearance Koening & Bauer enters into its third Century, as it looks back to the future, with confidence…

Verdigris – Environmental Initiative

Laurel Brunner’s weekly Verdigris Blogs 2017

LED Fever
The weekly Verdigris blog by Laurel Brunner – Mon 09 Sep

Previous…      Sustainability reporting on the rise
The weekly Verdigris blog by Laurel Brunner – Mon 02 Oct

Drupa Newsroom
Our Drupa Newsroom with news from Messe Düsseldorf in 2017 and for Drupa 2016 can be found in the Index. It is divided into Chapters for your convenience… just scroll down to view each Chapter

News from Messe Düsseldorf 2017

Previous…   
  Intelligent Printing in Focus
All in Print China to be staged at the new International Expo Center in Shanghai from 24 to 28 October 2018…

The various Chapters in the drupa Newsroom are highlighted below. When you enter, just scroll down to see and access the complete collection::

drupa daily; drupa Exhibitors’ show + post-show News; drupa pre-show Exhibitor news; post-drupa from Messe Düsseldorf; drupa ante portas Blogs from Andreas Weber; drupa Expert Articles – and more

The Graphic Repro On-line is supported and sponsored by: 
Drupa 2020,  
 Heidelberger Druckmaschinen AG,  Kemtek Imaging Systems

If you would like to send news for consideration for the Graphic Repro On-line Website (ISSN 1814-2915) or to submit comments, please e-mail Mike Hilton at: graphicrepro.za@gmail.com.

Our Website urls are:

http://www.graphicrepro.co.za
http://www.graphicrepro.net

GraphicRepro.Net e-News (ISSN 1814-2923)  provides weekly updates from the Graphic Repro On-line Website and is  compiled and published by Mike Hilton, graphicrepro.netPO Box 10 Peterburgskoe Shosse 13/1, 196605 Pushkin 5, St. Petersburg, Russia.  e-mail graphicrepro.za@gmail.com

 


 

ValuePublishing Kurt Wolf.001

Hommage an Kurt K. Wolf für sein neuestes Buch, das uns alle etwas angeht. Fotos: Midas. Kurt K. Wolf.

Bücher bewegen, und so ging es auch mir jetzt mit der Lektüre von Kurt K. Wolfs neuem Werk «Die Postscript-Revolution». Es liess mich nochmals in die Gründerjahre des Publisher abtauchen: Aldus mit PageMaker, Adobe mit Postscript und Apple mit dem grafischen Benutzer­interface gaben uns kleinen Flinken damals die Werkzeuge in die Hand, mit denen wir die grossen Trägen rechts überholten. Für uns jungen, wilden Desktop Publisher war dies die Chance für das, was man heute als Start-up bezeichnet: Ich nutzte diese, um mit dem Publisher eine neue Fachzeitschrift zu lancieren. Das Ganze war ziemlich disruptiv – viele etablierte Betriebe der grafischen Industrie mussten weichen, um uns «Wilden» Platz zu machen.

Als Kulturgeschichte der Druckindustrie beschäftigt sich das Buch „Die Postscript Revolution“ von Kurt K. Wolf mit der Entwicklung des Grafischen Gewerbes von der „Schwarzen Kunst“ zur einer hochtechnologischen Industrie. Ein spannendes Lehrstück in Sachen Disruption und Technologiewandel. Weitere Infos und/oder Bestellung über Midas-Verlag, Schweiz.

Die disruptiven Kräfte der digitalen Transfor­mation waren auch das grosse Thema an unseren diesjährigen swiss publishing days. Heute wie damals sind es einige wenige Firmen (Google, Facebook, Amazon etc.), welche auf der Basis von künstlicher Intelligenz eine neue Revolution antreiben. Und doch ist es irgendwie anders: Das an der Konferenz gezeigte Fallbeispiel Ringier machte das deutlich: Man nutzt einerseits KI-Technologie von Google, um das riesige Bildarchiv besser zu erschliessen. Gleichzeitig wird man als Verlag von Google im Kampf um Abonnenten und Marketingbudgets aufs härteste konkurrenziert. Und auch wir beim Publisher spüren diese Konkurrenz im Werbemarkt. Nicht primär kleine flinke Webportale aus der Schweiz machen uns als etabliertem Printmedium die Werbegelder streitig, sondern die multinationalen Riesen Google und Facebook.

Das Beispiel Intel scheint Schule gemacht zu haben: Nach dem Grundsatz des Gründers Andrew Grove, wonach nur Paranoide überleben, sind die Grossen heute brutal wild und flink geworden. Das allgemeine Unbehagen über die wachsende Dominanz und Macht dieser wenigen flinken Grossen – und über unsere Abhängigkeit von diesen – steigt, und das ist gut so. Ich persönlich sehe das Ganze nicht allzu pessimistisch, denn die Abhängigkeit ist eine gegenseitige. Ohne dass wir diese Moloche ständig mit unseren Daten füttern, würden diese ziemlich rasch verhungern. Solange wir uns dessen bewusst sind und auch danach handeln, wird auch künftig der Weg frei sein für neue Ideen und Taten von jungen Wilden und kleinen Flinken.

Martin Spaar, Herausgeber Publisher.ch, Winterthur, Schweiz

 

Value Publishing Mike Hilton 2017.001

A new design for CI and products: KBA celebrates 200 years of success. Photos: KBA.com

Graphic Repro On-line News to Friday 06 October 2017

Welcome to this week’s roundup of another 25 news items. You’ll also find Laurel Brunner’s Verdigris Blog titled ‘Sustainability reporting on the rise’, which this week takes a look at the increase in the number of companies making a serious effort to report their sustainability credentials. You will also find two lavishly illustrated Online Features – a little belatedly – from Koenig & Bauer on its new corporate identity, which looks back for the future and also on its 200 years celebrations held with customers and special guests in Würzburg last month.

The week’s news comprises a very mixed bag with lots of interest in so many different areas, please explore for yourself and choose whatever takes your fancy. Of particular note, leading the headlines on Tuesday, is Two Sides with the release of its international survey ‘Print and Paper in a Digital World’ available for download from the TwoSides Website.

On Thursday, leading the headlines is Gareth Ward’s article titled, ‘Labelexpo underlines claim to lead industry development’, as the label industry once again convened in Brussels last week with plenty to confirm the health of the sector by way of innovation and business. There are also a couple of extremely positive post-show reports from Hybrid Software and GSE. You’ll find pre-event news for Viscom Italy from Ricoh with the launch of its first large-format UV flatbed press; FESPA Eurasia in Istanbul, IPEX at the NEC in the UK, the World Publishing Expo in Berlin; the Frankfurt Book Fair; and TheIJC 2017 in Neuss.

Successful sales and installations this week came from Heidelberg USA with two Versafires at Simpsons in Dakota; X-Rite at Coveris UK; from Esko at Permapack, following Hybrid Press Support within Esko’s Automation Engine workflow. Then Muller Martini with the world’s first Diamant MC Digital Book of One bookline at NBD Biblion in The Netherlands; and lastly from Core Image in East Kilbride, as it takes its first Stahlfolder from Heidelberg UK.

My tailender this week goes to Ricoh, as it opens its new Briefing Centre and invites clients, partners and organisations to co-create at its Telford facility in the UK.

That’s it from me until next time,

My best regards

Mike Hilton


 


 

e-News comprises:  Headline News – Online Feature Articles – the Verdigris initiative and our drupa Newsroom, all of which can be accessed from the Website Home Page and its Index. We also have News in Review, which provides an overview of the week’s news each weekend. 

 

drupa Banner 02

 

Headline News

Almost 30,000 news items have now gone online since we launched our Website in September 2001. News for the past 24 months can still be accessed via the Home Page and its continuation pages

Week beginning Mon 02 October – the published date appears in article footline

Monday

Koenig & Bauer at WPE 2017 in Berlin

With a new corporate design and extended service portfolio… 

Frey Plus in Ulm holds direct marketing open house

Open house at Frey Plus: lower costs and healthy sleep thanks to ‘Hilde’ and ‘Hektor’ Muller Martini MailLiners… 

Horizon FoldLiner joins IFS portfolio

New solution streamlines saddle stitched production… 

Simpsons chooses Versafires in digital press update

Simpsons Printing continues 10 years of expansion with a move to new Heidelberg Versafire digital presses… 

Coveris UK adopts X-Rite ColorCert and eXact Scan

Company to extend closed-loop colour management to its UK flexible packaging plants as label manufacturing standard… 

Tuesday

Print and Paper Packs a Punch in a Digital World

The results of an international survey by Two Sides provides unique insight into how print and paper is viewed, preferred and trusted by consumers around the globe… 

EFI acquires Escada Systems in UK and US

EFI extends offering for the corrugated packaging market… 

Ricoh’s first UV large-format flatbed printer

Ricoh enters industrial market with Ricoh Pro T7210 large-format UV flatbed launch at Viscom Italia 12 to 14 October… 

Creative Edge iC3D v5.0 breaks new ground realism

Latest release from Creative Edge Software adds greater luxury factor at Luxe Pack Monaco 2017… 

Nazdar Ink Technologies at TheIJC 2017

Nazdar to present latest developments and future innovations of inkjet at TheIJC 2017 in October… 

Wednesday

Mondi at the Frankfurt Book Fair 11 – 15 October

Mondi to exhibit its wide range of professional paper solutions for book printing from 11 to 15 October in Frankfurt… 

Tolerans to debut stitching solutions at WPE in Berlin

New Tolerans FLOWLINER revolutionary in-line stitcher for quarter-folded products now in operation in Sweden… 

BPIF to provide free support advice at IPEX

Print industry experts BPIF to provide advice and support free of charge to IPEX 2017 attendees at the NEC… 

Duplo DuSense sensory coater launch set for IPEX

The DuSense DDC-810 sensory coater to be launched at IPEX at the NEC Birmingham, from 31 October to 3 November…  

IFS to host Taurus 520 SF 4×4 launch at IPEX

Sophisticated double-sided laminator ideal for high volumes…  

Thursday

Labelexpo underlines claim to lead industry development

The label industry once again convened in Brussels last week with plenty to confirm the health of the sector by way of innovation and business. By Gareth Ward… 

GSE enjoyed a successful Labelexpo

GSE achieves seven ink dispensing machine sales and acclaim for Ink manager software at Labelexpo Europe… 

Ricoh opens briefing centre at Telford facility

Clients, partners and organisations are all invited to co-create at Ricoh’s new briefing centre in the UK… 

Esko makes hybrid printing a piece of cake

Permapack experiences faster and more secure print workflow with Hybrid Press Support within Automation Engine… 

Muller Martini Diamant MC enhances book conversion

The world’s first Diamant MC Digital Book of One bookline at NBD Biblion enhances its service for libraries… 

Friday    

Exhibitors show commitment to FESPA Eurasia 2017

FESPA Eurasia 2017 will take place at CNR Expo, Istanbul, from 7 – 10 December and continues to demonstrate its importance… 

Future Skills programme at IPEX 2017 later this month

IPEX announces its ‘Future Skills’ programme, providing a platform to discuss the print industries skills agenda… 

Three Compacta 818 web presses for the EDS Group

Leading print provider Euro-Druckservice invests in Koenig & Bauer technology for Vác/Hungary and Poznan/Poland… 

Hybrid Software had record week at Labelexpo

Hybrid Software’s commitment to innovation was validated strongly at Labelexpo 2017 with ?1.2 million sales… 

Core Image takes its first Stahlfolder from Heidelberg UK

East Kilbride printer says the arrival of a Stahlfolder Ti52 completes a relentless period of investment… 

The lead articles from a week last Friday…

Canon SA captivates at FESPA Africa 2017

Canon was the star of the show at the African region’s largest dedicated print and signage exhibition… 

Lightning Printers speeds up production with Xerox

The Port Shepstone-based South African company has advanced its digital printing capabilities with a Xerox Versant 80… 

GraphicRepro.Net e-News  (ISSN 1814-2923) is sponsored and made possible by:

Heidelberger Druckmaschinen AG  (Heidelberg), The world’s largest printing press manufacturer for the industry worldwide. Visit the Heidelberg Website for more information. 

drupa 2020 (drupa), the international flagship fair of the printing and media industry. Visit the drupa 2020 Website.You can also visit blog.drupa.comfor the latest industry news and developments. 

Online Feature articles 2017 

Only 49 articles last year – but you will find another eleven Expert Articles and ten drupa ante portas Blogs from Andreas Weber in our drupa Newsroom. There were over 70 in 2015, and over 90 in 2013 and in 2014 which can still be accessed via the Index on the Home Page.

Online Features Sep/Oct Chapter 07

Koenig & Bauer: Successful anniversary week on 200th birthday

Former German Federal President Horst Köhler and three key industry CEOs as speakers at the Open Day, when 650 guests from all over the world attended the official ceremony… 

200 years Koenig & Bauer: The future needs an origin

With clear strategy and new market appearance Koening & Bauer enters into its third Century, as it looks back to the future, with confidence…

Verdigris – Environmental Initiative

Laurel Brunner’s weekly Verdigris Blogs 2017

Sustainability reporting on the rise

The weekly Verdigris blog by Laurel Brunner – Mon 02 Oct

Previous…      UL Greenguard Certification is Important

The weekly Verdigris blog by Laurel Brunner – Mon 25 Sep

Drupa Newsroom

Our Drupa Newsroom with news from Messe Düsseldorf in 2017 and for Drupa 2016 can be found in the Index. It is divided into Chapters for your convenience… just scroll down to view each Chapter

News from Messe Düsseldorf 2017

Previous…     Intelligent Printing in Focus

All in Print China to be staged at the new International Expo Center in Shanghai from 24 to 28 October 2018…

The various Chapters in the drupa Newsroom are highlighted below. When you enter, just scroll down to see and access the complete collection:: 

drupa daily; drupa Exhibitors’ show + post-show News; drupa pre-show Exhibitor news; post-drupa from Messe Düsseldorf; drupa ante portas Blogs from Andreas Weber; drupa Expert Articles – and more

 


The Graphic Repro On-line is supported and sponsored by: 

Drupa 2020,   Heidelberger Druckmaschinen AG, andKemtek Imaging Systems

If you would like to send news for consideration for the Graphic Repro On-line Website (ISSN 1814-2915) or to submit comments, please e-mail Mike Hilton at: graphicrepro.za@gmail.com

Our Website urls are: 

http://www.graphicrepro.co.za

http://www.graphicrepro.net


GraphicRepro.Net e-News (ISSN 1814-2923)  provides weekly updates from the Graphic Repro On-line Website and is  compiled and published by Mike Hilton, graphicrepro.netPO Box 10 Peterburgskoe Shosse 13/1, 196605 Pushkin 5, St. Petersburg, Russia.  e-mail graphicrepro.za@gmail.com


 

 

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